2

Active Incidents

0

Active Maintenances

4

Upcoming Maintenances

HRDW Degraded PerformanceDegraded Performance

Incident Status

Degraded Performance

Components

Human Resources Data Warehouse (HRDW)



February 21, 2020 9:13AM PST
[Monitoring] The UCPath data transmission was delayed. As a result, the population of our data warehouses is behind schedule and we anticipate that updates will be completed by 9 PM. Data changes processed yesterday may not be reflected in the following downstream systems until the update is complete: HRDW, ServiceLink FAU Request Tool, timesheets, SuperDope and SCT.

Incident Status

Operational

Components

LinkedIn Learning



February 21, 2020 8:37AM PST
[Monitoring] ITS has worked with the vendor to restore service and will monitor for 24 hours. The service is available.

February 19, 2020 8:57AM PST
[Identified] ITS has identified the issue and is working with the vendor toward a resolution.

February 19, 2020 8:03AM PST
[Investigating] UCR ITS staff is currently investigating reports of a service disruption with LinkedIn Learning. Users are seeing a message on screen “Your Organization has run out of LinkedIn Learning Licenses”. More information is forthcoming as we determine the scope of the issue.

Academic Personnel (AP) Recruit

Operational

Advisor Student Profile

Operational

Alertus Emergency Notification System

Operational

Asset Management System (AMS)

Operational

Banner Admin

Operational

Banner AppNavigator

Operational

Cognos

Operational

Banner Document Management

Operational

Banner Registration

Operational

Banner Self Service

Operational

Banner Student Profile

Operational

Bear Help Phone System (ITS Help Desk)

Operational

Blackboard Transact

Operational

Campus Network

Operational

Campus Telephones

Operational

Campus Websites

Operational

Capital Programs Management Systems (CPMS)

Operational

Career Center Online Storefront

Operational

Career Tracks

Operational

Cash Collection Reporting & Reconciliation System (CCRRS)

Operational

Central Authentication Service

Operational

Civitas

Operational

Cloud Array File Server

Operational

Communications Work Order System

Operational

Conflict of Commitment and Compensated Outside Activities

Operational

Content Management System (CMS) - Acquia

Operational

Content Management System (CMS) - OmniUpdate

Operational

Course Request System (CRS)

Operational

Daily Digest

Operational

DegreeWorks

Operational

Documentum

Operational

DocuSign

Operational

DUO (Two Factor Authentication)

Operational

eBuy

Operational

EduNav

Operational

eFile

Operational

eFilePlus

Operational

eForms

Operational

Enterprise Access Control System (EACS)

Operational

ePay - Online Payment System

Operational

Escort Services

Operational

eStorage

Operational

Event Management System (EMS)

Operational

Facilities Management System (FMS)

Operational

Facilities Work Order System

Operational

Faculty Directory

Operational

Financial Aid Calculator/NetPrice

Operational

Financial Aid WorkStudy Form

Operational

Fleet Services System

Operational

Geographic Information System (GIS)

Operational

Golden Tree Modification System (CCPC)

Operational

Graduate Division Admissions System

Operational

Graduate Enrolled Students System

Operational

Guest Wireless Account Management

Operational

Housing Campus Apartments (Odyssey)

Operational

Human Resources Data Warehouse (HRDW)

Degraded Performance

iEval

Operational

iGrade

Operational

iLearn

Operational

International Scholar Services (ISC online)

Operational

International Student and Scholar Management (ISSM)

Operational

iRecruit

Operational

iReport

Operational

iReview

Operational

iShare

Operational

iTravel

Operational

Job Description System (JDS)

Operational

Kronos Telestaff

Operational

Kronos Workforce Central

Operational

Ledger Reconciliation and Storage System (LRSS)

Operational

LinkedIn Learning

Operational

Lynda.com

Operational

Mail Services Work Order System

Operational

Mediasite

Operational

Mediaworks

Operational

MyAccount

Operational

MyForms

Operational

MyUCR

Operational

MyUCR Admin

Operational

Office 365

Operational

Orientation

Operational

Orientation

Operational

PAMIS Portal (eAward, e-CAF, PreAward)

Operational

PaperCut Printing

Operational

Password Reset

Operational

Photo Roster

Operational

PI Web Reporting System (PIWRS)

Operational

Point and Click (PnC)

Operational

Printing & Reprographics (P&R) Work Order System

Operational

R'Cloud

Operational

R'Docs

Operational

R’Grad

Operational

R'Mail

Operational

R'Space

Operational

R'Web

Operational

Service Link

Operational

SharePoint

Operational

Shibboleth

Operational

SignIn (Walk-Ins)

Operational

Statement of Legal Residence (SLR)

Operational

Student Affairs Sharepoint

Operational

Student Data Query System

Operational

Student Payments (Cashnet)

Operational

SuperDOPE

Operational

T2 Flex

Operational

TA Online

Operational

TAPS Kiosk

Operational

Temporary NetID System (TNS)

Operational

Time & Attendance Reporting System, Timesheet (TARS)

Operational

Undergraduate Admissions Evaluation Tool

Operational

UC Learning Center

Operational

UC Path

Operational

UCOP Funding Assessment Tool

Operational

UCR BanApps

Operational

UCR Enterprise Directory

Operational

UCR Financial System - UCRFS

Operational

UCR Profiles

Operational

UCR Reporting System (UCRRS)

Operational

UCR Title and Pay Plan

Operational

UCR Website

Operational

UCRFS Golden Tree Viewer

Operational

UCRFStotals

Operational

VCUA Gift Acceptance System

Operational

VCSA PasswordReset

Operational

VCSA Reports

Operational

Vendor Request System

Operational

VisitUCR

Operational

Vlab

Operational

Web Recharge

Operational

WEPA Printing Kiosks

Operational

Wiki

Operational

Work-Study Placement Form

Operational

R'Ability

Operational

Student Recreation Center Portal (Fusion)

Operational

Emergency Notification System (ENS)

Operational

External Services

Scheduled Maintenance

UCRFS MaintenancePlanned Maintenance

Schedule

January 14, 2020 8:00AM - 1:00PM PST

Components

UCR Financial System - UCRFS

Description

Please be advised that UCRFS users may be experiencing period of disruption or delay.

Schedule

February 22, 2020 6:00AM - 9:00AM PST

Components

Banner Admin, Banner AppNavigator, Banner Document Management, Banner Registration, Banner Self Service, Banner Student Profile, DegreeWorks, EduNav, iGrade, MyAccount, Photo Roster, UCR BanApps

Description

Please be advised that Banner will be unavailable from Saturday February 22nd at 6:00am (PST) until 9:00am (PST). This period of disruption is being scheduled for a planned maintenance to update the application which will cause the service to be unavailable. This maintenance will also affect MyAccount users' ability to email themselves passcodes, and users will not be able to receive temporary passwords for reset during this maintenance period. We apologize for the inconvenience that this may cause. If you experience any disruption in services beyond the maintenance window, have any concerns or would like more information, please visit TechAlerts at techalerts.ucr.edu or contact ITS directly at (951) 827-IT4U (4848) or BearHelp@ucr.edu.

Schedule

February 24, 2020 7:00PM - February 28, 2020 11:59PM PST

Components

DegreeWorks

Description

Please be advised that DegreeWorks may be intermittently unavailable during non-business hours (7pm-7am PST) from Monday February 24th until Friday February 28th. This period of disruption is being scheduled to prepare the environment for a planned maintenance to upgrade the application. Although we don't anticipate any downtime, the possibility of a periodic rolling interruption of the service exists. Again, this staging work will only occur during *non-peak, non-business* hours. We apologize for the inconvenience that this may cause. If you experience any disruption in services beyond the maintenance window, have any concerns or would like more information, please visit TechAlerts at techalerts.ucr.edu or contact Information Technology Solutions (ITS, formerly C&C) directly at (951) 827-IT4U (4848) or BearHelp@ucr.edu.

Schedule

February 28, 2020 8:00PM - March 8, 2020 11:59PM PDT

Components

DegreeWorks

Description

Please be advised that DegreeWorks will be unavailable from 8:00 PM (PST) on Friday February 28th, until 11:59 PM (PST) on Sunday March 8th, 2020. This period of disruption is being scheduled for a planned maintenance to apply an upgrade to the application which will require an interruption of the service. We apologize for the inconvenience that this may cause. If you experience any disruption in services beyond the maintenance window, have any concerns or would like more information, please visit TechAlerts at techalerts.ucr.edu or contact Information Technology Solutions (ITS, formerly C&C) directly at (951) 827-IT4U (4848) or BearHelp@ucr.edu.