3

Active Incidents

0

Active Maintenances

2

Upcoming Maintenances

Incident Status

Service Disruption

Components

LinkedIn Learning



November 20, 2019 11:26AM PST
[Investigating] UCR ITS staff is currently investigating reports of a service disruption with LinkedIn Learning. Users are seeing a message when they log in to LinkedIn Learning that says, “Your organization has run out of LinkedIn Learning licenses”. We are working with the vendor to resolve this. More information is forthcoming as we determine the scope of the issue.

Incident Status

Degraded Performance

Components

Human Resources Data Warehouse (HRDW)



November 12, 2019 9:37AM PST
[Monitoring] The UCPath data transmission was delayed. As a result, the population of our data warehouses is behind schedule and we anticipate that updates will be completed by 9 PM. Data changes processed yesterday may not be reflected in the following downstream systems until the update is complete: HRDW, ServiceLink FAU Request Tool, timesheets, SuperDope and SCT.

Incident Status

Operational

Components

Campus Network



November 6, 2019 7:51AM PST
[Monitoring] The service disruption is now considered resolved, and all systems are "Operational". UCR ITS staff will continue to monitor the status of the systems to ensure stability.

November 5, 2019 3:16PM PST
[Monitoring] A fix has been applied, and systems should be returning to normal shortly. We are currently monitoring the situation to ensure the systems are stabilized, before marking this incident as "Resolved".

November 5, 2019 2:52PM PST
[Identified] UCR ITS network staff have completed bug fix implementation. Verifying network connectivity. We appreciate your patience as we return the affected systems to an "Operational" status.

November 5, 2019 2:38PM PST
[Identified] UCR ITS network staff continuing to work with vendor on loading bug fix to network. We appreciate your patience as we return the affected systems to an "Operational" status.

November 5, 2019 2:01PM PST
[Identified] UCR ITS network staff currently implementing bug fix with vendor support. We appreciate your patience as we return the affected systems to an "Operational" status.

November 5, 2019 1:35PM PST
[Identified] UCR ITS network staff have identified a hardware issue, and are working with the vendor to implement a bug fix as well. We are quickly working towards a resolution to the problem. We appreciate your patience as we return the affected systems to an "Operational" status.

November 5, 2019 12:52PM PST
[Identified] UCR ITS continuing to work with the vendor to install emergency fix. We appreciate your patience as we return the affected systems to an "Operational" status.

November 5, 2019 12:15PM PST
[Identified] UCR ITS network staff implementing emergency change to resolve issue. More information to follow as available. We appreciate your patience as we return the affected systems to an "Operational" status.

November 5, 2019 11:46AM PST
[Identified] UCR ITS staff have identified the cause of the service disruption, and are working quickly towards a resolution to the problem. We appreciate your patience as we return the affected systems to an "Operational" status.

November 5, 2019 8:51AM PST
[Monitoring] The campus network is now up and operational. We are currently monitoring the situation to ensure the systems are stabilized, before marking this incident as "Resolved".

November 5, 2019 8:38AM PST
[Investigating] UCR ITS staff is currently investigating reports of a network service disruption impacting multiple locations across campus. More information is forthcoming as we determine the scope of the issue.

Academic Personnel (AP) Recruit

Operational

Advisor Student Profile

Operational

Alertus Emergency Notification System

Operational

Asset Management System (AMS)

Operational

Banner Admin

Service Disruption

Banner AppNavigator

Operational

Cognos

Operational

Banner Document Management

Operational

Banner Registration

Operational

Banner Self Service

Operational

Banner Student Profile

Operational

Bear Help Phone System (ITS Help Desk)

Operational

Blackboard Transact

Operational

Campus Network

Operational

Campus Telephones

Operational

Campus Websites

Operational

Capital Programs Management Systems (CPMS)

Operational

Career Center Online Storefront

Operational

Career Tracks

Operational

Cash Collection Reporting & Reconciliation System (CCRRS)

Operational

Central Authentication Service

Operational

Civitas

Operational

Cloud Array File Server

Operational

Communications Work Order System

Operational

Conflict of Commitment and Compensated Outside Activities

Operational

Content Management System (CMS) - Acquia

Operational

Content Management System (CMS) - OmniUpdate

Operational

Course Request System (CRS)

Operational

Daily Digest

Operational

DegreeWorks

Operational

Documentum

Operational

DocuSign

Operational

DUO (Two Factor Authentication)

Operational

eBuy

Operational

EduNav

Operational

eFile

Operational

eFilePlus

Operational

eForms

Operational

Enterprise Access Control System (EACS)

Operational

ePay - Online Payment System

Operational

Escort Services

Operational

eStorage

Operational

Event Management System (EMS)

Operational

Facilities Management System (FMS)

Operational

Facilities Work Order System

Operational

Faculty Directory

Operational

Financial Aid Calculator/NetPrice

Operational

Financial Aid WorkStudy Form

Operational

Fleet Services System

Operational

Geographic Information System (GIS)

Operational

Golden Tree Modification System (CCPC)

Operational

Graduate Division Admissions System

Operational

Graduate Enrolled Students System

Operational

Guest Wireless Account Management

Operational

Housing Campus Apartments (Odyssey)

Operational

Human Resources Data Warehouse (HRDW)

Degraded Performance

iEval

Operational

iGrade

Operational

iLearn

Operational

International Scholar Services (ISC online)

Operational

International Student and Scholar Management (ISSM)

Operational

iRecruit

Operational

iReport

Operational

iReview

Operational

iShare

Operational

iTravel

Operational

Job Description System (JDS)

Operational

Kronos Telestaff

Operational

Kronos Workforce Central

Operational

Ledger Reconciliation and Storage System (LRSS)

Operational

LinkedIn Learning

Service Disruption

Lynda.com

Operational

Mail Services Work Order System

Operational

Mediasite

Operational

Mediaworks

Operational

MyAccount

Operational

MyForms

Operational

MyUCR

Operational

MyUCR Admin

Operational

Office 365

Operational

Orientation

Operational

Orientation

Operational

PAMIS Portal (eAward, e-CAF, PreAward)

Operational

PaperCut Printing

Operational

Password Reset

Operational

Photo Roster

Operational

PI Web Reporting System (PIWRS)

Operational

Point and Click (PnC)

Operational

Printing & Reprographics (P&R) Work Order System

Operational

R'Cloud

Operational

R'Docs

Service Disruption

R’Grad

Operational

R'Mail

Operational

R'Space

Service Disruption

R'Web

Operational

Service Link

Operational

SharePoint

Operational

Shibboleth

Operational

SignIn (Walk-Ins)

Operational

Statement of Legal Residence (SLR)

Operational

Student Affairs Sharepoint

Operational

Student Data Query System

Operational

Student Payments (Cashnet)

Operational

SuperDOPE

Operational

T2 Flex

Operational

TA Online

Operational

TAPS Kiosk

Operational

Temporary NetID System (TNS)

Operational

Time & Attendance Reporting System, Timesheet (TARS)

Operational

Undergraduate Admissions Evaluation Tool

Operational

UC Learning Center

Operational

UC Path

Operational

UCOP Funding Assessment Tool

Operational

UCR BanApps

Operational

UCR Enterprise Directory

Operational

UCR Financial System - UCRFS

Operational

UCR Profiles

Operational

UCR Reporting System (UCRRS)

Operational

UCR Title and Pay Plan

Operational

UCR Website

Operational

UCRFS Golden Tree Viewer

Operational

UCRFStotals

Operational

VCUA Gift Acceptance System

Operational

VCSA PasswordReset

Operational

VCSA Reports

Operational

Vendor Request System

Operational

VisitUCR

Operational

Vlab

Operational

Web Recharge

Operational

WEPA Printing Kiosks

Operational

Wiki

Operational

Work-Study Placement Form

Operational

R'Ability

Operational

Student Recreation Center Portal (Fusion)

Operational

External Services

Scheduled Maintenance

Schedule

November 21, 2019 7:00PM - 8:00PM PST

Components

UCR Financial System - UCRFS

Description

Please be advised that FAU Change Tool will be intermittently unavailable from 7PM-8PM (PST) on 11/21. This period of disruption is being scheduled for a planned maintenance to update the application which will require a rolling interruption of the service. We apologize for the inconvenience that this may cause. If you experience any disruption in services beyond the maintenance window, have any concerns or would like more information, please visit TechAlerts at techalerts.ucr.edu or contact Information Technology Solutions (ITS, formerly C&C) directly at (951) 827-IT4U (4848) or BearHelp@ucr.edu.

Schedule

November 23, 2019 12:00AM - 8:00AM PST

Components

Campus Network

Description

Please be advised that Campus Wireless will be intermittently unavailable from Midnight Saturday November 23, 2019 –08:00 AM on Saturday November 23, 2019. This period of disruption is being scheduled for a planned maintenance to update the application which will require a rolling interruption of the service. We apologize for the inconvenience that this may cause. If you experience any disruption in services beyond the maintenance window, have any concerns or would like more information, please visit TechAlerts at techalerts.ucr.edu or contact Information Technology Solutions (ITS, formerly C&C) directly at (951) 827-IT4U (4848) or BearHelp@ucr.edu.