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TechAlerts

1

Active Incidents

1

Active Maintenances

5

Upcoming Maintenances

Investigating - Partial Service DisruptionDegraded Performance

Incident Status

Degraded Performance

Components

Web Recharge


April 12, 2024 12:38PM PDT
[Identified] The current issue affects credit memos and is preventing them from posting to the Oracle GL. We are currently working on a solution.

April 10, 2024 11:41AM PDT
[Investigating] UCR ITS staff is currently investigating reports of a partial service disruption with the Web Recharge GL. More information is forthcoming as we determine the scope of the issue.
Planned Weekly Maintenance Upcoming: Oracle Financials ProductionPlanned Maintenance

Description

Dear Oracle Financials Users,     Please be advised that Oracle Financials will be unavailable from Friday, April 19, 2024 at 6:00 PM PST until Saturday, April 20, 2024 at 10:00 AM PST. The disruption period is designated for an Oracle bug-fix release provided by the supplier to update the application, which requires a temporary interruption of the service.     Other systems impacted by this maintenance include: Concur Travel & Expense, ePay, COA Golden Tree Viewer, and COA Validation Services in various related systems where COAs are required for transactions.    We apologize for the inconvenience that this may cause. If you experience any disruption in services beyond the maintenance window, have any concerns, or would like more information, please visit TechAlerts at techalerts.ucr.edu or contact Finance and Administration Support at ucrsupport.service-now.com/finadmin_portal      Please note:  • Oracle Financials is UCR’s system of record for financial transactions and financial reporting, including procurement, grants management, and more.  • You are receiving this email automatically due to your allowed access to Oracle Financials.  • Direct replies to this email address will automatically generate a “REJECT” notice; for inquiries, please contact Finance and Administration Support using the link provided above.    Sincerely,  Asirra Suguitan Impact23 Functional Lead and Campus Controller

Components

Oracle Financials

Schedule

April 19, 2024 7:00PM - April 20, 2024 10:00AM PDT


April 19, 2024 7:00PM PDT
[Update] Scheduled maintenance is starting.

Academic Personnel Management System (ACAPER)

Operational

Academic Personnel (AP) Recruit

Operational

Advisor Student Profile

Operational

Alertus Emergency Notification System

Operational

API Gateway

Operational

Appetize

Operational

Apporto

Operational

Asset Management System (AMS)

Operational

Banner Admin

Operational

Banner AppNavigator

Operational

Banner Document Management

Operational

Banner Registration

Operational

Banner Self Service

Operational

Banner Student Profile

Operational

Bear Help Phone System (ITS Help Desk)

Operational

Campus Transact (FKA-Blackboard)

Operational

Campus Network

Operational

Campus Telephones

Operational

Campus VPN

Operational

Campus Websites

Operational

Capital Programs Management Systems (CPMS)

Operational

Career Center Online Storefront

Operational

Career Tracks

Operational

Cash Collection Reporting & Reconciliation System (CCRRS)

Operational

Central Authentication Service

Operational

Citrus Cloning Protection Program (CCPP)

Operational

Civitas

Operational

Cloud Array File Server

Operational

Cognos

Operational

Communications Work Order System

Operational

Concur Travel and Expense

Operational

Conflict of Commitment and Compensated Outside Activities

Operational

Content Management System (CMS) - Acquia

Operational

Content Management System (CMS) - OmniUpdate

Operational

Copier Billing

Operational

Course Request System (CRS)

Operational

COVID-19 Supervisor Dashboard

Operational

COVID-19 Testing System

Operational

Daily Digest

Operational

DegreeWorks

Operational

DNS - Public

Operational

Documentum

Operational

DocuSign

Operational

DUO (Two Factor Authentication)

Operational

EduNav

Operational

eFile

Operational

eFilePlus

Operational

eForms

Operational

eLearn Canvas

Operational

Ellucian Campus Receivables Collector

Operational

Emergency Notification System (ENS)

Operational

Enterprise Access Control System (EACS)

Operational

ePay - Online Payment System

Operational

Escort Services

Operational

Event Management System (EMS)

Operational

Facilities Management System (FMS)

Operational

Facilities Work Order System

Operational

Financial Aid Calculator/NetPrice

Operational

Financial Aid WorkStudy Form

Operational

Financial Closing and Certification System

Operational

Financial Journal Documentation System

Operational

Fleet Services System

Operational

FoodPro

Operational

Geographic Information System (GIS)

Operational

Golden Tree Viewer

Operational

Graduate Division Admissions System

Operational

Graduate Enrolled Students System

Operational

Highlander Orientation

Operational

Human Resources Data Warehouse (HRDW)

Operational

Human Resource Management System (HRMS)

Operational

IAMRiverside

Operational

iEval

Operational

iGrade

Operational

iLearn

Operational

International Scholar Services (ISC online)

Operational

International Student and Scholar Management (ISSM)

Operational

iRecruit

Operational

iReport

Operational

iReview

Operational

iShare

Operational

iTravel

Operational

Job Description System (JDS)

Operational

Kronos Telestaff

Operational

Kuali Research

Operational

LinkedIn Learning

Operational

Looker - General Ledger

Operational

Looker - Position

Operational

Mail Services Work Order System

Operational

Mediasite

Operational

Mediaworks

Operational

MyAccount

Operational

MyForms

Operational

MyPhoto

Operational

MySoftware

Operational

MyUCR

Operational

Office 365

Operational

One Time Payment Tool

Operational

Oracle EDMCS

Operational

Oracle Financials

Planned Maintenance

PaperCut Printing

Operational

Photo Roster

Operational

Point and Click (PnC)

Operational

Position Funding Change Request

Operational

Printing & Reprographics (P&R) Work Order System

Operational

Qualtrics

Operational

R'Ability

Operational

R'Docs

Operational

R’Grad

Operational

R'Mail

Operational

R'Space

Operational

R'Web

Operational

Salary Cost Transfer Tool

Operational

School of Business - Apply For Graduation

Operational

School of Business - Business Directory

Operational

School of Business - Faculty Voting

Operational

School of Business IT Infrastructure

Operational

School of Business - Student Forms

Operational

ServiceNow

Operational

SharePoint

Operational

Shibboleth

Operational

SignIn (Walk-Ins)

Operational

Slack Services

Operational

SOM Academic Affairs System (SOM AAS)

Operational

Statement of Legal Residence (SLR)

Operational

Streamline Verify

Operational

Student Affairs Sharepoint

Operational

Student Data Query System

Operational

Student Payments (Cashnet)

Operational

Student Recreation Center Portal (Fusion)

Operational

Summer Financial Aid

Operational

SuperDOPE

Operational

T2 Flex

Operational

TA Online

Operational

TAPS Kiosk - ServiceNow

Operational

Temporary NetID System (TNS)

Operational

Time & Attendance Reporting System, Timesheet (TARS)

Operational

Undergraduate Admissions Evaluation Tool

Operational

UC Learning Center

Operational

UC Path

Operational

UCR BanApps

Operational

UCR Enterprise Directory

Operational

UCR Financial System - UCRFS

Operational

UCR Profiles

Operational

UCR Website

Operational

UCRFS Golden Tree Viewer

Operational

UCRFStotals

Operational

VCUA Gift Acceptance System

Operational

VCSA PasswordReset

Operational

VCSA Reports

Operational

VHOST

Operational

Web Recharge

Degraded Performance

WEPA Printing Kiosks

Operational

Wiki

Operational

LaptopAnytime Kiosks

Operational

FAMIS360

Operational

Workfront

Operational

External Services

DocuSign

MS Office365

Pingdom

Slack

Status.io

Zoom

Scheduled Maintenance

Planned Maintenance Upcoming: Campus NetworkPlanned Maintenance

Schedule

April 20, 2024 8:00AM - 9:00AM PDT

Components

Campus Network

Description

Please be advised that the Campus Network will be unavailable for the below mentioned buildings from 8:00AM - 9:00AM on Saturday April 20, 2024. The following buildings will be affected: HMNSS, SKYE Hall, CHASS, Bachelor Hall. This period of disruption is being scheduled for a planned maintenance to update the Campus Network which will require a rolling interruption of the service. We apologize for the inconvenience that this may cause. If you experience any disruption in services beyond the maintenance window, have any concerns or would like more information, please visit TechAlerts at techalerts.ucr.edu or contact Information Technology Solutions directly at (951) 827-IT4U (4848) or its.ucr.edu/support.
Planned Maintenance Upcoming: Campus NetworkPlanned Maintenance

Schedule

April 20, 2024 9:00AM - 10:00AM PDT

Components

Campus Network

Description

Please be advised that the Campus Network will be unavailable for the below mentioned buildings from 9:00AM - 10:00AM on Saturday April 20, 2024. The following buildings will be affected: Sproul Hall, Spieth Hall, CSCI, Physics, Athletics, Dance, Olmsted, Chapman Hall, Facilities Annex A, College Building North. This period of disruption is being scheduled for a planned maintenance to update the Campus Network which will require a rolling interruption of the service. We apologize for the inconvenience that this may cause. If you experience any disruption in services beyond the maintenance window, have any concerns or would like more information, please visit TechAlerts at techalerts.ucr.edu or contact Information Technology Solutions directly at (951) 827-IT4U (4848) or its.ucr.edu/support.
Planned Maintenance Upcoming: [Quarterly Security Patching: Oracle Databases]Planned Maintenance

Schedule

April 20, 2024 10:00AM - 12:00PM PDT

Components

Academic Personnel Management System (ACAPER), Asset Management System (AMS), Capital Programs Management Systems (CPMS), Conflict of Commitment and Compensated Outside Activities, eFile, eFilePlus, Facilities Work Order System, Financial Journal Documentation System, Human Resources Data Warehouse (HRDW), iEval, International Student and Scholar Management (ISSM), iRecruit, iReport, SOM Academic Affairs System (SOM AAS), TA Online, Time & Attendance Reporting System, Timesheet (TARS), UCR Profiles, VCUA Gift Acceptance System

Description

Please be advised that below mentioned applications will be unavailable from 4/20/2024 10 AM to 4/20/2024 12 PM. This period of disruption is being scheduled for a planned maintenance to update the application which will require a rolling interruption of the service. Acaper/efile Agency Billing System Asset Management System Annual Security Inventory Capital Programs Management Systems Cash Collection Reporting and Reconciliation System CNAS Benefits Reimbursement CNAS Full Accounting Unit (FAU) Management CNAS Resource Management System CNAS Financial Analysis Reporting System CNAS Academic Personnel Management System CNAS Startup Request System CNAS AES Mission Funding System Citrus Clonal Protection Program Inquiry System Clickers Registration System COEUS Conflict of Commitment and Compensated Outside Activities Degree Works Ebuy Emergency Notification System-Everbridge EFMS EfilePlus FAU Change Tool Facilities Work Order System Financial Journal Documentation System Golden Tree Modification System GradESS GradSIS HRDWV1 HRDWV2 HUB Inventory and Equipment Check-Out System Human Resource Management Systems IEVAL Institutional Research Reports International Student and Scholar Management Insect Identify Ireport ISS Online Irecruit ITS Employee Recognition Ledger Reconciliation and Storage System LMS Affiliate Tool LMSCodeGen MailService Work Order System MSAPP ODS Payment Audit Report PhotoRoster System PI Web Reporting System Printing and Reprographics Work Order System Profiles RSPACE Scotmail Digest Tool SCT Salary Cost Transfer request tool SDOPEV1 SDOPEV2 SOM AAS TA Online Time & Attendance Reporting System TAPS Kiosk System UCOP Assessment System UCPATH Data VCUA Gift Acceptance System Vendor Request System We apologize for the inconvenience that this may cause. If you experience any disruption in services beyond the maintenance window, have any concerns or would like more information, please visit TechAlerts at techalerts.ucr.edu or contact Information Technology Solutions directly at (951) 827-IT4U (4848) or its.ucr.edu/support.
Planned Maintenance for Banner UpcomingPlanned Maintenance

Schedule

April 26, 2024 4:45PM - April 27, 2024 4:00PM PDT

Components

Advisor Student Profile, Banner Admin, Banner AppNavigator, Banner Document Management, Banner Registration, Banner Self Service, Banner Student Profile, Course Request System (CRS), eLearn Canvas, iGrade, R’Grad, Statement of Legal Residence (SLR), Student Payments (Cashnet), UCR BanApps

Description

Please be advised that below mentioned applications will be unavailable from 4/26/2024 at 4:45PM to 4/27/2024 at 4:00PM. This period of disruption is being scheduled for a planned maintenance to update the application which will require a rolling interruption of the service. We apologize for the inconvenience that this may cause. If you experience any disruption in services beyond the maintenance window, have any concerns or would like more information, please visit TechAlerts at techalerts.ucr.edu or contact Information Technology Solutions directly at (951) 827-IT4U (4848) or its.ucr.edu/support.
Planned Maintenance Upcoming: Quarterly Security Patching - SQL Server DatabasesPlanned Maintenance

Schedule

April 27, 2024 10:00AM - 1:00PM PDT

Components

FoodPro, Point and Click (PnC), SharePoint, Student Affairs Sharepoint

Description

Please be advised that below mentioned applications will be unavailable from 04/27/2024 10 AM to 04/27/2024 1 PM. This period of disruption is being scheduled for a planned maintenance to update the application which will require a rolling interruption of the service. Standalone Servers: APP_534 ALC WebCTRL APP_028 CRC APP_160 IDMS APP_203 Managed Desktop System APP_071 System Center Configuration Manager APP_306 TDS SSIS jobs APP_067 BFS Reporting APP_036 Blackbaud APP_509 SolarWinds APP_245 Physical Access Control (Velocity) APP_137 FoodPro APP_184 KMS License Server APP_245 Velocity LOCKShop APP_278 SharePoint (BAS) APP_247 Point and Click APP_252 ProPharm One Clusters will be patched one node at a time, so no outage: APP_070 Conference Programmer, APP_139 GIS, APP_206 Matrix Gemini, APP_433 Telestaff APP_077 Cont Sudent Scholarship, APP_216 MyPhoto, APP_140 GFMS Key Keeper, APP_115 Escort Services APP_514 API Gateway APP_066 Cognos, APP_118 EMS, APP_170 International Student and Scholar Management, APP_178 JDT, APP_537 IAM Admin Portal APP_061 Clockwork, APP_541 Transact MorphoWave, APP_350 WorkStudyWorkFlow APP_475 Keywatcher BAS, APP_535 Covid Testing, APP_476 Keywatcher SRC, APP_482 Keystone, APP_316 Transportation Services Work Order System APP_265 Uportal, APP_550 Student Holds Admin APP_306 TDS APP_369 MyAccount APP_117 Admissions Eval Tool, APP_012 Authorization Manager, APP_218 MyUCR, APP_242 Payment Notification Service, APP_282 Signin, APP_231 Orientation, APP_294 Summer Financial Aid APP_329 UCR Majors APP_515 One Time Pay Tool, APP_546 Covid Supervisor Dashboard, APP_553 Student Forms, APP_544 UCPath General Ledger Integration APP_438, TFS - Team Foundation Server We apologize for the inconvenience that this may cause. If you experience any disruption in services beyond the maintenance window, have any concerns or would like more information, please visit TechAlerts at techalerts.ucr.edu or contact Information Technology Solutions directly at (951) 827-IT4U (4848) or its.ucr.edu/support.