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TechAlerts

2

Active Incidents

0

Active Maintenances

3

Upcoming Maintenances

Identified - Service Disruption Adobe Sign InService Disruption

Incident Status

Service Disruption

Components

Central Authentication Service


May 27, 2020 11:10AM PDT
[Identified] All Adobe customers attempting to access Experience Cloud, Creative Cloud, or Document Cloud services since 7:29 AM PDT could have experienced login issues (UI) and/or authentication issues (API). Many services are in recovery and systems are stabilizing, but additional remediation is underway.
Monitoring - Service Disruption - BlackBoard TransactOperational

Incident Status

Operational

Components

Blackboard Transact


May 20, 2020 2:16PM PDT
[Monitoring] The service disruption is now considered resolved, and all systems are "Operational". UCR ITS staff will continue to monitor the status of the systems to ensure stability.

May 20, 2020 1:57PM PDT
[Identified] UCR ITS staff have identified the cause of the service disruption, and are working quickly towards a resolution to the problem. We appreciate your patience as we return the affected systems to an "Operational" status.

May 20, 2020 1:29PM PDT
[Investigating] UCR ITS staff is continuing to investigate reports of a service disruption with one or more affected systems below. The vendor has been engaged. More information is forthcoming as we determine the scope of the issue.

May 20, 2020 12:55PM PDT
[Investigating] UCR ITS staff is currently investigating reports of a service disruption with one or more affected systems below. More information is forthcoming as we determine the scope of the issue.

Academic Personnel (AP) Recruit

Operational

Advisor Student Profile

Operational

Alertus Emergency Notification System

Operational

Appetize

Operational

Asset Management System (AMS)

Operational

Banner Admin

Operational

Banner AppNavigator

Operational

Cognos

Operational

Banner Document Management

Operational

Banner Registration

Operational

Banner Self Service

Operational

Banner Student Profile

Operational

Bear Help Phone System (ITS Help Desk)

Operational

Blackboard Transact

Operational

Campus Network

Operational

Campus Telephones

Operational

Campus Websites

Operational

Capital Programs Management Systems (CPMS)

Operational

Career Center Online Storefront

Operational

Career Tracks

Operational

Cash Collection Reporting & Reconciliation System (CCRRS)

Operational

Central Authentication Service

Service Disruption

Chancellor's Resource Database

Operational

Civitas

Operational

Cloud Array File Server

Operational

Communications Work Order System

Operational

Conflict of Commitment and Compensated Outside Activities

Operational

Content Management System (CMS) - Acquia

Operational

Content Management System (CMS) - OmniUpdate

Operational

Course Request System (CRS)

Operational

Daily Digest

Operational

DegreeWorks

Operational

Documentum

Operational

DocuSign

Operational

DUO (Two Factor Authentication)

Operational

eBuy

Operational

EduNav

Operational

eFile

Operational

eFilePlus

Operational

eForms

Operational

Ellucian Campus Receivables Collector

Operational

Emergency Notification System (ENS)

Operational

Enterprise Access Control System (EACS)

Operational

ePay - Online Payment System

Operational

Escort Services

Operational

eStorage

Operational

Event Management System (EMS)

Operational

Facilities Management System (FMS)

Operational

Facilities Work Order System

Operational

Financial Aid Calculator/NetPrice

Operational

Financial Aid WorkStudy Form

Operational

Fleet Services System

Operational

FoodPro

Operational

General Deductions

Operational

Geographic Information System (GIS)

Operational

Golden Tree Modification System (CCPC)

Operational

Graduate Division Admissions System

Operational

Graduate Enrolled Students System

Operational

Human Resources Data Warehouse (HRDW)

Operational

iEval

Operational

iGrade

Operational

iLearn

Operational

International Scholar Services (ISC online)

Operational

International Student and Scholar Management (ISSM)

Operational

iRecruit

Operational

iReport

Operational

iReview

Operational

iShare

Operational

iTravel

Operational

Job Description System (JDS)

Operational

Kronos Telestaff

Operational

Ledger Reconciliation and Storage System (LRSS)

Operational

LinkedIn Learning

Operational

Mail Services Work Order System

Operational

Mediasite

Operational

Mediaworks

Operational

MyAccount

Operational

MyForms

Operational

MyUCR

Operational

MyUCR Admin

Operational

Office 365

Operational

Highlander Orientation

Operational

PAMIS Portal (eAward, e-CAF, PreAward)

Operational

PaperCut Printing

Operational

Password Reset

Operational

PeopleBooks

Operational

Photo Roster

Operational

PI Web Reporting System (PIWRS)

Operational

Point and Click (PnC)

Operational

Printing & Reprographics (P&R) Work Order System

Operational

R'Ability

Operational

R'Cloud

Operational

R'Docs

Operational

R’Grad

Operational

R'Mail

Operational

R'Space

Operational

R'Web

Operational

Service Link

Operational

SharePoint

Operational

Shibboleth

Operational

SignIn (Walk-Ins)

Operational

Statement of Legal Residence (SLR)

Operational

Student Affairs Sharepoint

Operational

Student Data Query System

Operational

Student Payments (Cashnet)

Operational

Student Recreation Center Portal (Fusion)

Operational

SuperDOPE

Operational

T2 Flex

Operational

TA Online

Operational

TAPS Kiosk

Operational

Temporary NetID System (TNS)

Operational

Time & Attendance Reporting System, Timesheet (TARS)

Operational

Undergraduate Admissions Evaluation Tool

Operational

UC Learning Center

Operational

UC Path

Operational

UCOP Funding Assessment Tool

Operational

UCR BanApps

Operational

UCR Enterprise Directory

Operational

UCR Financial System - UCRFS

Operational

UCR Profiles

Operational

UCR Reporting System (UCRRS)

Operational

UCR Title and Pay Plan

Operational

UCR Website

Operational

UCRFS Golden Tree Viewer

Operational

UCRFStotals

Operational

VCUA Gift Acceptance System

Operational

VCSA PasswordReset

Operational

VCSA Reports

Operational

Vendor Request System

Operational

Vlab

Operational

Web Recharge

Operational

WEPA Printing Kiosks

Operational

Wiki

Operational

MySoftware

Operational

UCRFS Closing Application

Operational

External Services

DocuSign

MS Office365

Pingdom

Slack

Status.io

Scheduled Maintenance

Campus Network at Child Development Upcoming Maintenance ScheduledPlanned Maintenance

Schedule

May 28, 2020 12:00PM - 1:00PM PDT

Components

Campus Network

Description

Please be advised that the Campus Network at Child Development North will be intermittently unavailable from 12:00PM-1:00 PM PDT on Thursday May 28, 2020. This period of disruption is being scheduled for a planned maintenance to update the application which will require a rolling interruption of the service. We apologize for the inconvenience that this may cause. If you experience any disruption in services beyond the maintenance window, have any concerns or would like more information, please visit TechAlerts at techalerts.ucr.edu or contact Information Technology Solutions (ITS, formerly C&C) directly at (951) 827-IT4U (4848) or BearHelp@ucr.edu.
Campus Network at A&I Upcoming Maintenance ScheduledPlanned Maintenance

Schedule

May 29, 2020 7:00AM - 8:00AM PDT

Components

Campus Network

Description

Please be advised that the Campus Network at A&I will be intermittently unavailable from 07:00AM - 08:00AM PDT on Friday May 29, 2020. This period of disruption is being scheduled for a planned maintenance to update the application which will require a rolling interruption of the service. We apologize for the inconvenience that this may cause. If you experience any disruption in services beyond the maintenance window, have any concerns or would like more information, please visit TechAlerts at techalerts.ucr.edu or contact Information Technology Solutions (ITS, formerly C&C) directly at (951) 827-IT4U (4848) or BearHelp@ucr.edu.
R'Ability Upcoming Maintenance ScheduledPlanned Maintenance

Schedule

June 2, 2020 8:00AM - 5:00PM PDT

Components

R'Ability

Description

Please be advised that R'Ability will be intermittently unavailable from 8:00 AM – 5:00 PM (PST) on Tuesday, June 2, 2020. This period of disruption is being scheduled for a planned maintenance to update the application which will require a rolling interruption of the service. We apologize for the inconvenience that this may cause. If you experience any disruption in services beyond the maintenance window, have any concerns or would like more information, please visit TechAlerts at techalerts.ucr.edu or contact Information Technology Solutions directly at (951) 827-IT4U (4848) or BearHelp@ucr.edu.