2

Active Incidents

0

Active Maintenances

2

Upcoming Maintenances

Incident Status

Operational

Components

R'Space, R'Web



May 15, 2021 10:38AM PDT
[Monitoring] A fix has been applied, and systems should be returning to normal shortly. We are currently monitoring the situation to ensure the systems are stabilized, before marking this incident as "Resolved".

May 15, 2021 10:18AM PDT
[Investigating] UCR ITS staff is currently investigating reports of a partial service disruption with one or more affected systems below. More information is forthcoming as we determine the scope of the issue.

Incident Status

Degraded Performance

Components

Campus Network



May 14, 2021 11:27AM PDT
[Monitoring] ITS staff has resolved the degraded performance with the network and response time should be returning to normal. We are currently monitoring the situation to ensure the network is stabilized, before marking this incident as "Resolved".

May 14, 2021 10:12AM PDT
[Investigating] UCR ITS staff is currently investigating reports of degraded performance connecting over VPN. More information is forthcoming as we determine the scope of the issue.

Academic Personnel (AP) Recruit

Operational

Advisor Student Profile

Operational

Alertus Emergency Notification System

Operational

Appetize

Operational

Asset Management System (AMS)

Operational

Banner Admin

Operational

Banner AppNavigator

Operational

Banner Document Management

Operational

Banner Registration

Operational

Banner Self Service

Operational

Banner Student Profile

Operational

Bear Help Phone System (ITS Help Desk)

Operational

Campus Transact (FKA-Blackboard)

Operational

Campus Network

Operational

Campus Telephones

Operational

Campus Websites

Operational

Capital Programs Management Systems (CPMS)

Operational

Career Center Online Storefront

Operational

Career Tracks

Operational

Cash Collection Reporting & Reconciliation System (CCRRS)

Operational

Central Authentication Service

Operational

Chancellor's Resource Database

Operational

Citrus Cloning Protection Program (CCPP)

Operational

Civitas

Operational

Cloud Array File Server

Operational

Cognos

Operational

Communications Work Order System

Operational

Conflict of Commitment and Compensated Outside Activities

Operational

Content Management System (CMS) - Acquia

Operational

Content Management System (CMS) - OmniUpdate

Operational

Course Request System (CRS)

Operational

COVID-19 Testing System

Operational

Daily Digest

Operational

DegreeWorks

Operational

Documentum

Operational

DocuSign

Operational

DUO (Two Factor Authentication)

Operational

eBuy

Operational

EduNav

Operational

eFile

Operational

eFilePlus

Operational

eForms

Operational

Ellucian Campus Receivables Collector

Operational

Emergency Notification System (ENS)

Operational

Enterprise Access Control System (EACS)

Operational

ePay - Online Payment System

Operational

Escort Services

Operational

eStorage

Operational

Event Management System (EMS)

Operational

Facilities Management System (FMS)

Operational

Facilities Work Order System

Operational

Financial Aid Calculator/NetPrice

Operational

Financial Aid WorkStudy Form

Operational

Financial Journal Documentation System

Operational

Fleet Services System

Operational

FoodPro

Operational

General Deductions

Operational

Geographic Information System (GIS)

Operational

Golden Tree Modification System (CCPC)

Operational

Graduate Division Admissions System

Operational

Graduate Enrolled Students System

Operational

Highlander Orientation

Operational

Human Resources Data Warehouse (HRDW)

Operational

Human Resource Management System (HRMS)

Operational

iEval

Operational

iGrade

Operational

iLearn

Operational

International Scholar Services (ISC online)

Operational

International Student and Scholar Management (ISSM)

Operational

iRecruit

Operational

iReport

Operational

iReview

Operational

iShare

Operational

iTravel

Operational

Job Description System (JDS)

Operational

Kronos Telestaff

Operational

Ledger Reconciliation and Storage System (LRSS)

Operational

LinkedIn Learning

Operational

Mail Services Work Order System

Operational

Mediasite

Operational

Mediaworks

Operational

MyAccount

Operational

MyForms

Operational

MySoftware

Operational

MyUCR

Operational

MyUCR Admin

Operational

Office 365

Operational

One Time Payment Tool

Operational

PAMIS Portal (eAward, e-CAF, PreAward)

Operational

PaperCut Printing

Operational

PeopleBooks

Operational

Photo Roster

Operational

PI Web Reporting System (PIWRS)

Operational

Point and Click (PnC)

Operational

Printing & Reprographics (P&R) Work Order System

Operational

Qualtrics

Operational

R'Ability

Operational

R'Cloud

Operational

R'Docs

Operational

R’Grad

Operational

R'Mail

Operational

R'Space

Operational

R'Web

Operational

Service Link

Operational

SharePoint

Operational

Shibboleth

Operational

SignIn (Walk-Ins)

Operational

Statement of Legal Residence (SLR)

Operational

Streamline Verify

Operational

Student Affairs Sharepoint

Operational

Student Data Query System

Operational

Student Payments (Cashnet)

Operational

Student Recreation Center Portal (Fusion)

Operational

Summer Financial Aid

Operational

SuperDOPE

Operational

T2 Flex

Operational

TA Online

Operational

TAPS Kiosk

Operational

Temporary NetID System (TNS)

Operational

Time & Attendance Reporting System, Timesheet (TARS)

Operational

Undergraduate Admissions Evaluation Tool

Operational

UC Learning Center

Operational

UC Path

Operational

UCOP Funding Assessment Tool

Operational

UCR BanApps

Operational

UCR Enterprise Directory

Operational

UCR Financial System - UCRFS

Operational

UCR Profiles

Operational

UCR Reporting System (UCRRS)

Operational

UCR Title and Pay Plan

Operational

UCR Website

Operational

UCRFS Closing Application

Operational

UCRFS Golden Tree Viewer

Operational

UCRFStotals

Operational

VCUA Gift Acceptance System

Operational

VCSA PasswordReset

Operational

VCSA Reports

Operational

Vendor Request System

Operational

Web Recharge

Operational

WEPA Printing Kiosks

Operational

Wiki

Operational

SOM Academic Affairs System (SOM AAS)

Operational

External Services

Scheduled Maintenance

Schedule

May 22, 2021 6:00AM - May 23, 2021 11:59PM PDT

Components

Advisor Student Profile, Banner Admin, Banner AppNavigator, Banner Document Management, Banner Registration, Banner Self Service, Banner Student Profile, Course Request System (CRS), DegreeWorks, EduNav, iGrade, MyAccount, Photo Roster, UCR BanApps

Description

Please be advised that Banner Systems will be unavailable starting May 22nd at 6:00 AM until May 23rd at 11:59 PM PST. This planned maintenance is required to install important upgrades and releases to enhance the Banner Services experience. The maintenance event date and time were selected to ensure minimal potential impact to campus operations and events. If you have concerns about this maintenance event or experience any disruption in services beyond the maintenance window, please submit a support ticket at ITHELP.UCR.EDU, or call 951-827-4848 for live support during normal business hours

Schedule

May 22, 2021 8:00AM - May 23, 2021 11:59PM PDT

Components

R'Space, R'Web

Description

Please be advised that R'Space/R'Web will be intermittently unavailable from Saturday 5/22 8 AM to Sunday 5/23 - 11:59 PM PST. This period of disruption is being scheduled for a planned maintenance to update the application which will require a rolling interruption of the service. During the outage users can find quick links to all service applications displayed in the portal at the sites below: • Students can go to http://rweb.ucr.acsitefactory.com • Faculty and staff can go to http://rspace.ucr.acsitefactory.com Please use these sites if you need access to application links during the maintenance window. We apologize for the inconvenience that this may cause. If you experience any disruption in services beyond the maintenance window, have any concerns or would like more information, please visit TechAlerts at techalerts.ucr.edu or contact Information Technology Solutions directly at (951) 827-IT4U (4848) or BearHelp@ucr.edu.