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Active Incidents

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Active Maintenances

9

Upcoming Maintenances

Identified - Partial Service Disruption - Vendor RequestPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Vendor Request System


October 26, 2020 9:35AM PDT
[Investigating] UCR ITS staff have identified the cause of the partial service disruption, and are working quickly towards a resolution to the problem. We appreciate your patience as we return the affected systems to an "Operational" status.

Academic Personnel (AP) Recruit

Operational

Advisor Student Profile

Operational

Alertus Emergency Notification System

Operational

Appetize

Operational

Asset Management System (AMS)

Operational

Banner Admin

Operational

Banner AppNavigator

Operational

Cognos

Operational

Banner Document Management

Operational

Banner Registration

Operational

Banner Self Service

Operational

Banner Student Profile

Operational

Bear Help Phone System (ITS Help Desk)

Operational

Campus Transact (FKA-Blackboard)

Operational

Campus Network

Operational

Campus Telephones

Operational

Campus Websites

Operational

Capital Programs Management Systems (CPMS)

Operational

Career Center Online Storefront

Operational

Career Tracks

Operational

Cash Collection Reporting & Reconciliation System (CCRRS)

Operational

Central Authentication Service

Operational

Chancellor's Resource Database

Operational

Civitas

Operational

Cloud Array File Server

Operational

Communications Work Order System

Operational

Conflict of Commitment and Compensated Outside Activities

Operational

Content Management System (CMS) - Acquia

Operational

Content Management System (CMS) - OmniUpdate

Operational

Course Request System (CRS)

Operational

Daily Digest

Operational

DegreeWorks

Operational

Documentum

Operational

DocuSign

Operational

DUO (Two Factor Authentication)

Operational

eBuy

Operational

EduNav

Operational

eFile

Operational

eFilePlus

Operational

eForms

Operational

Ellucian Campus Receivables Collector

Operational

Emergency Notification System (ENS)

Operational

Enterprise Access Control System (EACS)

Operational

ePay - Online Payment System

Operational

Escort Services

Operational

eStorage

Operational

Event Management System (EMS)

Operational

Facilities Management System (FMS)

Operational

Facilities Work Order System

Operational

Financial Aid Calculator/NetPrice

Operational

Financial Aid WorkStudy Form

Operational

Fleet Services System

Operational

FoodPro

Operational

General Deductions

Operational

Geographic Information System (GIS)

Operational

Golden Tree Modification System (CCPC)

Operational

Graduate Division Admissions System

Operational

Graduate Enrolled Students System

Operational

Human Resources Data Warehouse (HRDW)

Operational

iEval

Operational

iGrade

Operational

iLearn

Operational

International Scholar Services (ISC online)

Operational

International Student and Scholar Management (ISSM)

Operational

iRecruit

Operational

iReport

Operational

iReview

Operational

iShare

Operational

iTravel

Operational

Job Description System (JDS)

Operational

Kronos Telestaff

Operational

Ledger Reconciliation and Storage System (LRSS)

Operational

LinkedIn Learning

Operational

Mail Services Work Order System

Operational

Mediasite

Operational

Mediaworks

Operational

MyAccount

Operational

MyForms

Operational

MyUCR

Operational

MyUCR Admin

Operational

Office 365

Operational

Highlander Orientation

Operational

PAMIS Portal (eAward, e-CAF, PreAward)

Operational

PaperCut Printing

Operational

Password Reset

Operational

PeopleBooks

Operational

Photo Roster

Operational

PI Web Reporting System (PIWRS)

Operational

Point and Click (PnC)

Operational

Printing & Reprographics (P&R) Work Order System

Operational

R'Ability

Operational

R'Cloud

Operational

R'Docs

Operational

R’Grad

Operational

R'Mail

Operational

R'Space

Operational

R'Web

Operational

Service Link

Operational

SharePoint

Operational

Shibboleth

Operational

SignIn (Walk-Ins)

Operational

Statement of Legal Residence (SLR)

Operational

Student Affairs Sharepoint

Operational

Student Data Query System

Operational

Student Payments (Cashnet)

Operational

Student Recreation Center Portal (Fusion)

Operational

SuperDOPE

Operational

T2 Flex

Operational

TA Online

Operational

TAPS Kiosk

Operational

Temporary NetID System (TNS)

Operational

Time & Attendance Reporting System, Timesheet (TARS)

Operational

Undergraduate Admissions Evaluation Tool

Operational

UC Learning Center

Operational

UC Path

Operational

UCOP Funding Assessment Tool

Operational

UCR BanApps

Operational

UCR Enterprise Directory

Operational

UCR Financial System - UCRFS

Operational

UCR Profiles

Operational

UCR Reporting System (UCRRS)

Operational

UCR Title and Pay Plan

Operational

UCR Website

Operational

UCRFS Golden Tree Viewer

Operational

UCRFStotals

Operational

VCUA Gift Acceptance System

Operational

VCSA PasswordReset

Operational

VCSA Reports

Operational

Vendor Request System

Partial Service Disruption

Vlab

Operational

Web Recharge

Operational

WEPA Printing Kiosks

Operational

Wiki

Operational

MySoftware

Operational

UCRFS Closing Application

Operational

COVID-19 Testing System

Operational

One Time Payment Tool

Operational

External Services

DocuSign

MS Office365

Pingdom

Slack

Status.io

Zoom

Scheduled Maintenance

ServiceLink - Student Software Catalog deploymentPlanned Maintenance

Schedule

October 27, 2020 10:00PM - October 28, 2020 1:00AM PDT

Components

Service Link

Description

UCR ServiceLink portal will be updated to include a Student Software Catalog. This software catalog will replace the current process at mysoftware.ucr.edu. Once deployed, students arriving at mysoftware.ucr.edu will be redirected to an ITS page where they can read more about this change. Updates include: Menu change from "Make a Request" to "Request Services and Software", NEW Catalog widget to allow users to filter between services and software, ten software titles in four categories available for eligible students. Once launched, more information can be found in the Knowledge Base under "Student Software Catalog".
Upcoming Planned Maintenance for UCR Profiles Planned Maintenance

Schedule

October 28, 2020 10:00PM - 11:00PM PDT

Components

UCR Profiles

Description

Please be advised that UCR Profiles will be intermittently unavailable from 10:00 PM - 11:00 PM PST on Wednesday, October 28, 2020. This period of disruption is being scheduled for a planned maintenance to update the application which will require a rolling interruption of the service. We apologize for the inconvenience that this may cause. If you experience any disruption in services beyond the maintenance window, have any concerns or would like more information, please visit TechAlerts at techalerts.ucr.edu or contact Information Technology Solutions directly at (951) 827-IT4U (4848) or BearHelp@ucr.edu.
Upcoming Planned Maintenance - iRecruit JOBSPlanned Maintenance

Schedule

October 30, 2020 4:00PM - 8:00PM PDT

Components

Career Tracks, iRecruit, iReview, Job Description System (JDS)

Description

Please be advised that UCR Staff JOBS will be unavailable from 10/30/2020 4:00 PM - 8:00 PM PST. This period of disruption is being scheduled for a planned maintenance to update the application which will require a rolling interruption of the service. We apologize for the inconvenience that this may cause. If you experience any disruption in services beyond the maintenance window, have any concerns or would like more information, please visit TechAlerts at techalerts.ucr.edu or contact Information Technology Solutions directly at (951) 827-IT4U (4848) or BearHelp@ucr.edu.
Upcoming Planned Maintenance - MyAccountPlanned Maintenance

Schedule

October 30, 2020 10:00PM - 11:59PM PDT

Components

MyAccount

Description

Please be advised that MyAccount will be unavailable from 10 p.m. to 11:59 p.m. PST. This period of disruption is being scheduled for planned maintenance to update the application which will require interruption of the service. We apologize for the inconvenience that this may cause. If you experience any disruption in services beyond the maintenance window, have any concerns or would like more information, please visit TechAlerts at techalerts.ucr.edu or contact Information Technology Solutions directly at (951) 827-IT4U (4848) or BearHelp@ucr.edu.
Upcoming Planned Maintenance - R'Space/R'Web Planned Maintenance

Schedule

November 6, 2020 10:00PM - November 7, 2020 2:00AM PST

Components

R'Space, R'Web

Description

Please be advised that R'Space/R'Web may become intermittently unavailable from 10:00 PM on the 6th until 02:00 AM the 7th (PST). This period of disruption is being scheduled for a planned maintenance to update the application which will require a rolling update of the service. We apologize for the inconvenience that this may cause. If you experience any disruption in services beyond the maintenance window, have any concerns or would like more information, please visit TechAlerts at techalerts.ucr.edu or contact Information Technology Solutions directly at (951) 827-IT4U (4848) or BearHelp@ucr.edu.
Upcoming Planned Maintenance - Cyxtera DatacenterPlanned Maintenance

Schedule

November 6, 2020 10:00PM - November 7, 2020 4:00AM PST

Components

Academic Personnel (AP) Recruit, Central Authentication Service, EduNav, PaperCut Printing, Shibboleth, T2 Flex, UCR Profiles, Wiki

Description

Please be advised that our new datacenter will be undergoing maintenance from 11/6 - 11/7 10 PM to 4 AM PST. This time is being scheduled for a planned maintenance to update the compute infrastructure to address bugs, security risks, maintain support, and to also provide additional features and enhancements for the benefit of the university. There are no expectations of service disruption occurring, but please let us know if any issues arise. Thank you! We apologize for the inconvenience that this may cause. If you experience any disruption in services beyond the maintenance window, have any concerns or would like more information, please visit TechAlerts at techalerts.ucr.edu or contact Information Technology Solutions directly at (951) 827-IT4U (4848) or BearHelp@ucr.edu.
Upcoming Planned Maintenance - SharepointPlanned Maintenance

Schedule

November 7, 2020 8:00AM - 12:00PM PST

Components

SharePoint

Description

Please be advised that the SharePoint Site https://ucrshare.ucr.edu will be unavailable from 8:00 AM to 12 Noon PST on Saturday, 11/07/2020. This period of disruption is being scheduled for a planned maintenance to update the application which will require a rolling interruption of the service. We apologize for the inconvenience that this may cause. If you experience any disruption in services beyond the maintenance window, have any concerns or would like more information, please contact Information Technology Solutions directly at (951) 827-IT4U (4848) or BearHelp@ucr.edu.
Upcoming Planned Maintenance - CognosPlanned Maintenance

Schedule

November 14, 2020 12:00AM - November 15, 2020 11:59PM PST

Components

Cognos

Description

Please be advised that Cognos (cognos.ucr.edu) will be unavailable from November 14, 2020 at 12:00 AM through November 15, 2020 at 11:59 PM PST. This period of disruption is being scheduled to migrate the Cognos application to the Cyxtera LAX3 Data Center facility as a part of Project Genesis (genesis.ucr.edu). We anticipate that Cognos will only be unavailable for a portion of the day on November 14 (Saturday) – however, an email will be sent with a status update to all end users once the move is complete and Cognos is available. We apologize for the inconvenience that this may cause. If you experience any disruption in services beyond the maintenance window, have any concerns or would like more information, please visit TechAlerts at techalerts.ucr.edu or contact Information Technology Solutions directly at (951) 827-IT4U (4848) or BearHelp@ucr.edu.
SoME DC UPS Upcoming Maintenance Scheduled Planned Maintenance

Schedule

November 14, 2020 8:00AM - 5:00PM PST

Components

Campus Network, Campus Websites

Description

Please be advised that Preventive Maintenance will be performed on the SoME Data Center UPS from 8 am to 5 pm PDT , Saturday, November 14, 2020. No impact is expected. Services should continue to run as normal. This UPS maintenance window is to allow vendor to perform repairs/replacements in the unit to re-establish network connection for monitoring purposes. The ethernet connection that permits status information to be collected and monitored is being repaired/replaced, thus restoring the ability to proactively monitor UPS status or detect potential problems. UPS vendor requires the UPS to be disabled during this maintenance event. We apologize for the inconvenience that this may cause. If you experience any disruption in services during and/or beyond the maintenance window, have any concerns or would like more information, please visit TechAlerts at techalerts.ucr.edu or contact Information Technology Solutions (ITS, formerly C&C) directly at (951) 827-IT4U (4848) or BearHelp@ucr.edu.