2

Active Incidents

1

Active Maintenances

8

Upcoming Maintenances

Incident Status

Partial Service Disruption

Components

UCR Financial System - UCRFS



October 20, 2021 11:06AM PDT
[Investigating] UCR ITS staff is currently investigating reports of a service disruption with one or more affected systems below. More information is forthcoming as we determine the scope of the issue.

Incident Status

Degraded Performance

Components

UCR Financial System - UCRFS



October 20, 2021 11:05AM PDT
[Investigating] UCR ITS staff is currently investigating reports of degraded performance on one or more affected systems below. More information is forthcoming as we determine the scope of the issue.
Acquia Security UpdatePlanned Maintenance

Description

Acquia will be performing unscheduled security maintenance for the Acquia Site Factory platform that began on Thursday, 14 October 2021. This maintenance will be addressing several critical security vulnerabilities. Due to the severity of the security vulnerability this maintenance will not be restricted to non-business hours, and will be conducted until all Acquia Site Factory applications have been addressed, in order to ensure the security of your application.

Components

Campus Websites

Schedule

October 20, 2021 8:46AM - October 22, 2021 11:59PM PDT



October 20, 2021 8:52AM PDT
[Update] Scheduled maintenance is starting.

Academic Personnel Management System (ACAPER)

Operational

Academic Personnel (AP) Recruit

Operational

Advisor Student Profile

Operational

Alertus Emergency Notification System

Operational

API Gateway

Operational

Appetize

Operational

Apporto

Operational

Asset Management System (AMS)

Operational

Banner Admin

Operational

Banner AppNavigator

Operational

Banner Document Management

Operational

Banner Registration

Operational

Banner Self Service

Operational

Banner Student Profile

Operational

Bear Help Phone System (ITS Help Desk)

Operational

Campus Transact (FKA-Blackboard)

Operational

Campus Network

Operational

Campus Telephones

Operational

Campus Websites

Planned Maintenance

Capital Programs Management Systems (CPMS)

Operational

Career Center Online Storefront

Operational

Career Tracks

Operational

Cash Collection Reporting & Reconciliation System (CCRRS)

Operational

Central Authentication Service

Operational

Chancellor's Resource Database

Operational

Citrus Cloning Protection Program (CCPP)

Operational

Civitas

Operational

Cloud Array File Server

Operational

Cognos

Operational

Communications Work Order System

Service Disruption

Conflict of Commitment and Compensated Outside Activities

Operational

Content Management System (CMS) - Acquia

Operational

Content Management System (CMS) - OmniUpdate

Operational

Course Request System (CRS)

Operational

COVID-19 Supervisor Dashboard

Operational

COVID-19 Testing System

Operational

Daily Digest

Operational

DegreeWorks

Operational

Documentum

Operational

DocuSign

Operational

DUO (Two Factor Authentication)

Operational

eBuy

Operational

EduNav

Operational

eFile

Operational

eFilePlus

Operational

eForms

Operational

eLearn Canvas

Operational

Ellucian Campus Receivables Collector

Operational

Emergency Notification System (ENS)

Operational

Enterprise Access Control System (EACS)

Operational

ePay - Online Payment System

Operational

Escort Services

Operational

eStorage

Operational

Event Management System (EMS)

Operational

Facilities Management System (FMS)

Operational

Facilities Work Order System

Operational

Financial Aid Calculator/NetPrice

Operational

Financial Aid WorkStudy Form

Operational

Financial Journal Documentation System

Operational

Fleet Services System

Operational

FoodPro

Operational

General Deductions

Operational

Geographic Information System (GIS)

Operational

Golden Tree Modification System (CCPC)

Operational

Graduate Division Admissions System

Operational

Graduate Enrolled Students System

Operational

Highlander Orientation

Operational

Human Resources Data Warehouse (HRDW)

Operational

Human Resource Management System (HRMS)

Operational

iEval

Operational

iGrade

Operational

iLearn

Operational

International Scholar Services (ISC online)

Operational

International Student and Scholar Management (ISSM)

Operational

iRecruit

Operational

iReport

Operational

iReview

Operational

iShare

Operational

iTravel

Operational

Job Description System (JDS)

Operational

Kronos Telestaff

Operational

Ledger Reconciliation and Storage System (LRSS)

Operational

LinkedIn Learning

Operational

Mail Services Work Order System

Operational

Mediasite

Operational

Mediaworks

Operational

MyAccount

Operational

MyForms

Operational

MyPhoto

Operational

MySoftware

Operational

MyUCR

Operational

MyUCR Admin

Operational

Office 365

Operational

One Time Payment Tool

Operational

PAMIS Portal (eAward, e-CAF, PreAward)

Operational

PaperCut Printing

Operational

PeopleBooks

Operational

Photo Roster

Operational

PI Web Reporting System (PIWRS)

Operational

Point and Click (PnC)

Operational

Printing & Reprographics (P&R) Work Order System

Operational

Qualtrics

Operational

R'Ability

Operational

R'Cloud

Operational

R'Docs

Operational

R’Grad

Operational

R'Mail

Operational

R'Space

Operational

R'Web

Operational

Service Link

Operational

SharePoint

Operational

Shibboleth

Operational

SignIn (Walk-Ins)

Operational

SOM Academic Affairs System (SOM AAS)

Operational

Statement of Legal Residence (SLR)

Operational

Streamline Verify

Operational

Student Affairs Sharepoint

Operational

Student Data Query System

Operational

Student Payments (Cashnet)

Operational

Student Recreation Center Portal (Fusion)

Operational

Summer Financial Aid

Operational

SuperDOPE

Operational

T2 Flex

Operational

TA Online

Operational

TAPS Kiosk

Operational

Temporary NetID System (TNS)

Operational

Time & Attendance Reporting System, Timesheet (TARS)

Operational

Undergraduate Admissions Evaluation Tool

Operational

UC Learning Center

Operational

UC Path

Operational

UCOP Funding Assessment Tool

Operational

UCR BanApps

Operational

UCR Enterprise Directory

Operational

UCR Financial System - UCRFS

Partial Service Disruption

UCR Profiles

Operational

UCR Reporting System (UCRRS)

Operational

UCR Title and Pay Plan

Operational

UCR Website

Operational

UCRFS Closing Application

Operational

UCRFS Golden Tree Viewer

Operational

UCRFStotals

Operational

VCUA Gift Acceptance System

Operational

VCSA PasswordReset

Operational

VCSA Reports

Operational

Vendor Request System

Operational

Web Recharge

Operational

WEPA Printing Kiosks

Operational

Wiki

Operational

External Services

Scheduled Maintenance

Schedule

October 15, 2021 10:00PM - 11:59PM PDT

Components

R'Space, R'Web

Description

Please be advised that R'Space and R'web will be intermittently unavailable from 22:00:00 10/15/2021 PST. This period of disruption is being scheduled for a planned maintenance to update the application which will require a rolling interruption of the service. We apologize for the inconvenience that this may cause. If you experience any disruption in services beyond the maintenance window, have any concerns or would like more information, please visit TechAlerts at techalerts.ucr.edu or contact Information Technology Solutions directly at (951) 827-IT4U (4848) or BearHelp@ucr.edu.

Schedule

October 22, 2021 9:00PM - October 24, 2021 5:00PM PDT

Components

Human Resource Management System (HRMS)

Description

The following Change Request(s): CHG0037905 has been approved to be implemented during their respective scheduled time(s).

Schedule

October 22, 2021 10:00PM - 11:59PM PDT

Components

R'Cloud

Description

Please be advised that R'Cloud will be intermittently unavailable from 10:00PM and 11:59PM PST on October 22, 2021. This period of disruption is being scheduled for a planned maintenance to update the application which will require interruption of the service. We apologize for the inconvenience that this may cause. If you experience any disruption in services beyond the maintenance window, have any concerns or would like more information, please visit TechAlerts at techalerts.ucr.edu or contact Information Technology Solutions directly at (951) 827-IT4U (4848) or BearHelp@ucr.edu.
Acquia Scheduled MaintenancePlanned Maintenance

Schedule

October 25, 2021 11:00PM - October 26, 2021 7:00AM PDT

Components

Campus Websites

Description

During this maintenance, Acquia will be implementing security updates and performing normal system maintenance tasks.

Schedule

October 28, 2021 10:00PM - 11:59PM PDT

Components

Central Authentication Service, Shibboleth

Description

Please be advised that CAS/Shibboleth might be intermittently unavailable from 10:00PM - 11:59PM PT on Thursday October 28, 2021 . This period of potential disruption is being scheduled for a planned maintenance to update the network connections of the backend systems. We apologize for the inconvenience that this may cause. If you experience any disruption in services beyond the maintenance window, have any concerns or would like more information, please visit TechAlerts at techalerts.ucr.edu or contact Information Technology Solutions directly at (951) 827-IT4U (4848) or BearHelp@ucr.edu.

Schedule

November 2, 2021 8:00AM - November 3, 2021 5:00PM PDT

Components

Undergraduate Admissions Evaluation Tool

Description

Please be advised that Undergraduate Admissions Evaluation Tool will be intermittently unavailable on Tuesday, November 2, 2021 - Wednesday, November 3, 2021 from 8:00 AM - 5:00 PM PST. This period of disruption is being scheduled for a planned maintenance to update the application which will require a rolling interruption of the service. We apologize for the inconvenience that this may cause. If you experience any disruption in services beyond the maintenance window, have any concerns or would like more information, please visit TechAlerts at techalerts.ucr.edu or contact Information Technology Solutions directly at (951) 827-IT4U (4848) or BearHelp@ucr.edu.

Schedule

November 5, 2021 4:00PM - November 7, 2021 12:00PM PST

Components

Graduate Division Admissions System, Graduate Enrolled Students System

Description

Please be advised that Graduate Division Admissions System and Graduate Enrolled Students System will be intermittently unavailable on Friday, November 5, 2021 from 4:00 PM - Sunday, November 7, 2021 at 12:00 PM PST. This period of disruption is being scheduled for a planned maintenance to update the application which will require a rolling interruption of the service. We apologize for the inconvenience that this may cause. If you experience any disruption in services beyond the maintenance window, have any concerns or would like more information, please visit TechAlerts at techalerts.ucr.edu or contact Information Technology Solutions directly at (951) 827-IT4U (4848) or BearHelp@ucr.edu.
Profiles UpdatePlanned Maintenance

Schedule

November 6, 2021 9:00AM - 4:00PM PDT

Components

UCR Profiles

Description

Allow PhD and Medical students to optionally hide their Profile department name.