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Active Incidents

0

Active Maintenances

6

Upcoming Maintenances

Workfront - Google Drive IntegrationPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Workfront


July 19, 2024 5:11PM PDT
[Monitoring] A hotfix has been deployed to resolve the issue. The Google Drive integration should be working as expected. We will continue to monitor.

July 15, 2024 1:06PM PDT
[Identified] Workfront support continues to troubleshoot this issue and is working on a hotfix to restore functionality pending a permanent solution.

June 24, 2024 2:04PM PDT
[Identified] Users are not able to view or upload documents to Workfront files and/or folders linked to Google Drive. Users are getting an error message saying "You don't have access to modify the contents of this linked folder. Please contact your Workfront administrator." This is being caused by recent updated to Google Drive. Workfront support is working to resolve this issue. The current workaround is to view and upload documents directly to Google Drive instead of the linked Google Drive folder in Workfront.

Academic Personnel Management System (ACAPER)

Operational

Academic Personnel (AP) Recruit

Operational

Advisor Student Profile

Operational

Alertus Emergency Notification System

Operational

API Gateway

Operational

Appetize

Operational

Apporto

Operational

Asset Management System (AMS)

Operational

Banner Admin

Operational

Banner AppNavigator

Operational

Banner Document Management

Operational

Banner Registration

Operational

Banner Self Service

Operational

Banner Student Profile

Operational

Bear Help Phone System (ITS Help Desk)

Operational

Campus Transact (FKA-Blackboard)

Operational

Campus Network

Operational

Campus Telephones

Operational

Campus VPN

Operational

Campus Websites

Operational

Capital Programs Management Systems (CPMS)

Operational

Career Center Online Storefront

Operational

Career Tracks

Operational

Cash Collection Reporting & Reconciliation System (CCRRS)

Operational

Central Authentication Service

Operational

Citrus Cloning Protection Program (CCPP)

Operational

Civitas

Operational

Cloud Array File Server

Operational

Cognos

Operational

Communications Work Order System

Operational

Concur Travel and Expense

Operational

Conflict of Commitment and Compensated Outside Activities

Operational

Content Management System (CMS) - Acquia

Operational

Content Management System (CMS) - OmniUpdate

Operational

Copier Billing

Operational

Course Request System (CRS)

Operational

COVID-19 Supervisor Dashboard

Operational

COVID-19 Testing System

Operational

Daily Digest

Operational

DegreeWorks

Operational

DNS - Public

Operational

Documentum

Operational

DocuSign

Operational

DUO (Two Factor Authentication)

Operational

EduNav

Operational

eFile

Operational

eFilePlus

Operational

eForms

Operational

eLearn Canvas

Operational

Ellucian Campus Receivables Collector

Operational

Emergency Notification System (ENS)

Operational

Enterprise Access Control System (EACS)

Operational

ePay - Online Payment System

Operational

Escort Services

Operational

Event Management System (EMS)

Operational

Facilities Management System (FMS)

Operational

Facilities Work Order System

Operational

Financial Aid Calculator/NetPrice

Operational

Financial Aid WorkStudy Form

Operational

Financial Closing and Certification System

Operational

Financial Journal Documentation System

Operational

Fleet Services System

Operational

FoodPro

Operational

Geographic Information System (GIS)

Operational

Golden Tree Viewer

Operational

Graduate Division Admissions System

Operational

Graduate Enrolled Students System

Operational

Highlander Orientation

Operational

Human Resources Data Warehouse (HRDW)

Operational

Human Resource Management System (HRMS)

Operational

IAMRiverside

Operational

iEval

Operational

iGrade

Operational

iLearn

Operational

International Scholar Services (ISC online)

Operational

International Student and Scholar Management (ISSM)

Operational

iRecruit

Operational

iReport

Operational

iReview

Operational

iShare

Operational

iTravel

Operational

Job Description System (JDS)

Operational

Kronos Telestaff

Operational

Kuali Research

Operational

LinkedIn Learning

Operational

Looker - General Ledger

Operational

Looker - Position

Operational

Mail Services Work Order System

Operational

Mediasite

Operational

Mediaworks

Operational

MyAccount

Operational

MyForms

Operational

MyPhoto

Operational

MySoftware

Operational

MyUCR

Operational

Office 365

Operational

One Time Payment Tool

Operational

Oracle EDMCS

Operational

Oracle Financials

Operational

PaperCut Printing

Operational

Photo Roster

Operational

Point and Click (PnC)

Operational

Position Funding Change Request

Operational

Printing & Reprographics (P&R) Work Order System

Operational

Qualtrics

Operational

R'Ability

Operational

R'Docs

Operational

R’Grad

Operational

R'Mail

Operational

R'Space

Operational

R'Web

Operational

Salary Cost Transfer Tool

Operational

School of Business - Apply For Graduation

Operational

School of Business - Business Directory

Operational

School of Business - Faculty Voting

Operational

School of Business IT Infrastructure

Operational

School of Business - Student Forms

Operational

ServiceNow

Operational

SharePoint

Operational

Shibboleth

Operational

SignIn (Walk-Ins)

Operational

Slack Services

Operational

SOM Academic Affairs System (SOM AAS)

Operational

Statement of Legal Residence (SLR)

Operational

Streamline Verify

Operational

Student Affairs Sharepoint

Operational

Student Data Query System

Operational

Student Payments (Cashnet)

Operational

Student Recreation Center Portal (Fusion)

Operational

Summer Financial Aid

Operational

SuperDOPE

Operational

T2 Flex

Operational

TA Online

Operational

TAPS Kiosk - ServiceNow

Operational

Temporary NetID System (TNS)

Operational

Time & Attendance Reporting System, Timesheet (TARS)

Operational

Undergraduate Admissions Evaluation Tool

Operational

UC Learning Center

Operational

UC Path

Operational

UCR BanApps

Operational

UCR Enterprise Directory

Operational

UCR Financial System - UCRFS

Operational

UCR Profiles

Operational

UCR Website

Operational

UCRFS Golden Tree Viewer

Operational

UCRFStotals

Operational

VCUA Gift Acceptance System

Operational

VCSA PasswordReset

Operational

VCSA Reports

Operational

VHOST

Operational

Web Recharge

Operational

WEPA Printing Kiosks

Operational

Wiki

Operational

LaptopAnytime Kiosks

Operational

FAMIS360

Operational

Workfront

Partial Service Disruption

External Services

DocuSign

MS Office365

Pingdom

Slack

Status.io

Zoom

Scheduled Maintenance

Classic Microsoft Teams will be unsupported starting July 1, 2024Planned Maintenance

Schedule

June 13, 2024 12:00AM - July 1, 2024 11:59PM PDT

Components

Office 365

Description

Users of Classic Microsoft Teams will start receiving a message that Classic Teams will be unsupported past July 1, 2024. For users whose devices are managed and updated by ITS, a new version of Teams will be pushed out within the next two weeks, as long as their devices meet the minimum Windows 10 operating system version of19041 or later. If a user's device does not meet the minimum operating system requirement to upgrade, they will receive a message stating "Classic Teams will soon be unsupported, and your OS needs to be updated to run the new Teams." If a user receives this message, they will need to contact BearHelp or their internal IT group to arrange to have the computer reimaged prior to July 1. Users not managed by ITS, with operating systems that meet the minimum requirement, will need to follow the Microsoft prompts to download the new version of Teams. Please note: Classic Teams will reach end of support on July 1, 2024, and end of availability on July 1, 2025.
Planned Maintenance: Google WorkspacePlanned Maintenance

Schedule

June 15, 2024 8:00AM - June 17, 2024 11:00PM PDT

Components

R'Docs, R'Mail

Description

Beginning June 15 ITS will implement quotas in the UCR Google Workspace. The quotas will affect undergraduate students, graduate students, faculty, staff, affiliates, and Org. unit accounts. For more information, please reference its.ucr.edu/blog/2023/11/06/upcoming-changes-storage-email-and-calendar-services.
Planned Maintenance Upcoming: [Campus network for Insectary & Quarantine, Herbarium and GH1,2,&3 ]Planned Maintenance

Schedule

July 16, 2024 4:00AM - 12:00PM PDT

Components

Campus Network

Description

Please be advised that below mentioned Network at buildings Insectary & Quarantine, Herbarium and GH1,2,&3 will be unavailable from 4am to 8am due to construction. This period of disruption is being scheduled for a planned maintenance to update the application which will require a rolling interruption of the service. We apologize for the inconvenience that this may cause. If you experience any disruption in services beyond the maintenance window, have any concerns or would like more information, please visit TechAlerts at techalerts.ucr.edu or contact Information Technology Solutions directly at (951) 827-IT4U (4848) or its.ucr.edu/support.
Drupal Update July 2024Planned Maintenance

Schedule

July 29, 2024 6:00PM - August 4, 2024 11:59PM PDT

Components

Campus Websites

Description

All UCR Drupal websites hosted on Pantheon will be updated with the latest bug fixes, accessibility enhancements, and Drupal Core updates. The update will be done after business hours every week night until completed.
Planned Maintenance Upcoming: Campus NetworkPlanned Maintenance

Schedule

July 30, 2024 10:15PM - July 31, 2024 5:00AM PDT

Components

Campus Network

Description

Please be advised that the Campus Network will be intermittently unavailable starting at 10:15PM on Tuesday July 30 - 5:00AM on Wednesday July 31, 2024. This period of disruption is being scheduled for a planned maintenance to address a security vulnerability on the Campus Switches. The list of affected buildings is listed below: Barn Batchelor Hall Big Springs Parking Structure Boyce Computing & Communications Dundee Fawcett Chemical Sciences Glasgow Glen Mor A-E Hinderaker Lothian Humanities & Social Sciences Highlander Union Buildings Multidisciplinary Research Buildings Materials Science & Engineering North District I Physics Orbach Library Pierce Rivera Library Bookstore Intellicenter School of Medicine Education School of Medicine Education II Science Laboratories I Spieth Student Success Center Watkins Webber Plant Research Skye Hall Student Health & Counseling Center Chancellors Residence Agricultural Operation We apologize for the inconvenience that this may cause. If you experience any disruption in services beyond the maintenance window, have any concerns or would like more information, please visit TechAlerts at techalerts.ucr.edu or contact Information Technology Solutions directly at (951) 827-IT4U (4848) or its.ucr.edu/support.
Planned Maintenance Upcoming: Web Logic application migration from SOMe to LAX3]Planned Maintenance

Schedule

August 3, 2024 10:00AM - 11:00AM PDT

Components

R'Space, R'Web

Description

Please be advised that below mentioned applications will be unavailable from 08/03/24 10:00:00 to 08/03/24 11:00:00. This period of disruption is being scheduled for a planned maintenance to update the application which will require a rolling interruption of the service. We apologize for the inconvenience that this may cause. If you experience any disruption in services beyond the maintenance window, have any concerns or would like more information, please visit TechAlerts at techalerts.ucr.edu or contact Information Technology Solutions directly at (951) 827-IT4U (4848) or its.ucr.edu/support.