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TechAlerts

2

Active Incidents

2

Active Maintenances

4

Upcoming Maintenances

Investigating - Service DisruptionOperational

Incident Status

Operational

Components

eStorage


February 22, 2021 10:56AM PST
[Monitoring] A fix has been applied, and systems should be returning to normal shortly. We are currently monitoring the situation to ensure the systems are stabilized, before marking this incident as "Resolved".

February 22, 2021 9:04AM PST
[Investigating] UCR ITS staff is currently investigating reports of a service disruption with one or more affected systems below. More information is forthcoming as we determine the scope of the issue.
Investigating - Service DisruptionOperational

Incident Status

Operational

Components

Campus Websites, Content Management System (CMS) - Acquia, R'Cloud


February 25, 2021 6:22AM PST
[Monitoring] A fix has been applied, and systems should be returning to normal shortly. We are currently monitoring the situation to ensure the systems are stabilized, before marking this incident as "Resolved".

February 24, 2021 11:29AM PST
[Identified] UCR ITS staff is continuing to work with the vendor regarding the degraded performance of campus websites. More information is forthcoming as we determine the scope of the issue.

February 24, 2021 7:07AM PST
[Investigating] UCR ITS staff is currently investigating reports of degraded performance on one or more affected systems below. More information is forthcoming as we determine the scope of the issue.

February 19, 2021 5:06PM PST
[Monitoring] A fix has been applied, and systems should be returning to normal shortly. We are currently monitoring the situation to ensure the systems are stabilized, before marking this incident as "Resolved".

February 19, 2021 4:58PM PST
[Investigating] UCR ITS staff is currently investigating reports of a service disruption with one or more affected systems below. More information is forthcoming as we determine the scope of the issue.
Upcoming Planned Maintenance - UCPath ODS data upgradePlanned Maintenance

Description

ITS is working with UCOP and UCPath teams to migrate from the daily UCPath DDODS data files to the new Reporting Instance (RI) data files. This work will take place on Friday, Feb 26th 10pm – Monday, March 1st 8am. ITS will be conducting a cut-over in the production environment to support this effort. The changes necessary to support this effort primarily affect systems and users who make direct connections to UCR’s local ODS database (PPODS). The following systems may be intermittently unavailable during this time: HRMS, HRDW, TARS, One-Time Payment Tool, Payroll Journaling, SuperDOPE, Current and Future Funding Report, UCRFS, PIWRS, FAU Change Tool We apologize for the inconvenience that this may cause. If you experience any disruption in services beyond the maintenance window, have any concerns or would like more information, please visit TechAlerts at techalerts.ucr.edu or contact Information Technology Solutions directly at (951) 827-IT4U (4848) or BearHelp@ucr.edu.

Components

Career Tracks, Human Resources Data Warehouse (HRDW), Human Resource Management System (HRMS), iRecruit, iReview, Job Description System (JDS), One Time Payment Tool, PI Web Reporting System (PIWRS), SuperDOPE, Time & Attendance Reporting System, Timesheet (TARS), UCR Financial System - UCRFS

Schedule

February 26, 2021 10:00PM - March 1, 2021 8:00AM PST


February 26, 2021 10:00PM PST
[Update] Scheduled maintenance is starting.
Banner Services - Upcoming Planned MaintenancePlanned Maintenance

Description

Please be advised that Banner Systems will be unavailable starting February 27th at 6:00 AM until February 28th at 11:59 PM PST. This planned maintenance is required to install important upgrades and releases to enhance the Banner Services experience. The maintenance event date and time were selected to ensure minimal potential impact to campus operations and events. If you have concerns about this maintenance event or experience any disruption in services beyond the maintenance window, please submit a support ticket at ITHELP.UCR.EDU, or call 951-827-4848 for live support during normal business hours

Components

Advisor Student Profile, Banner Admin, Banner AppNavigator, Banner Document Management, Banner Registration, Banner Self Service, Banner Student Profile, Course Request System (CRS), DegreeWorks, EduNav, iGrade, MyAccount, Photo Roster, UCR BanApps

Schedule

February 27, 2021 6:00AM - February 28, 2021 11:59PM PST


February 27, 2021 6:00AM PST
[Update] The planned maintenance affecting Banner has now started. We apologize for the inconvenience that this may cause, and we appreciate your patience as we perform this maintenance.

Academic Personnel (AP) Recruit

Operational

Advisor Student Profile

Planned Maintenance

Alertus Emergency Notification System

Operational

Appetize

Operational

Asset Management System (AMS)

Operational

Banner Admin

Operational

Banner AppNavigator

Planned Maintenance

Banner Document Management

Planned Maintenance

Banner Registration

Planned Maintenance

Banner Self Service

Operational

Banner Student Profile

Planned Maintenance

Bear Help Phone System (ITS Help Desk)

Operational

Campus Transact (FKA-Blackboard)

Operational

Campus Network

Operational

Campus Telephones

Operational

Campus Websites

Operational

Capital Programs Management Systems (CPMS)

Operational

Career Center Online Storefront

Operational

Career Tracks

Planned Maintenance

Cash Collection Reporting & Reconciliation System (CCRRS)

Operational

Central Authentication Service

Operational

Chancellor's Resource Database

Operational

Citrus Cloning Protection Program (CCPP)

Operational

Civitas

Operational

Cloud Array File Server

Operational

Cognos

Operational

Communications Work Order System

Operational

Conflict of Commitment and Compensated Outside Activities

Operational

Content Management System (CMS) - Acquia

Operational

Content Management System (CMS) - OmniUpdate

Operational

Course Request System (CRS)

Planned Maintenance

COVID-19 Testing System

Operational

Daily Digest

Operational

DegreeWorks

Planned Maintenance

Documentum

Operational

DocuSign

Operational

DUO (Two Factor Authentication)

Operational

eBuy

Operational

EduNav

Planned Maintenance

eFile

Operational

eFilePlus

Operational

eForms

Operational

Ellucian Campus Receivables Collector

Operational

Emergency Notification System (ENS)

Operational

Enterprise Access Control System (EACS)

Operational

ePay - Online Payment System

Operational

Escort Services

Operational

eStorage

Operational

Event Management System (EMS)

Operational

Facilities Management System (FMS)

Operational

Facilities Work Order System

Operational

Financial Aid Calculator/NetPrice

Operational

Financial Aid WorkStudy Form

Operational

Financial Journal Documentation System

Operational

Fleet Services System

Operational

FoodPro

Operational

General Deductions

Operational

Geographic Information System (GIS)

Partial Service Disruption

Golden Tree Modification System (CCPC)

Operational

Graduate Division Admissions System

Operational

Graduate Enrolled Students System

Operational

Highlander Orientation

Operational

Human Resources Data Warehouse (HRDW)

Planned Maintenance

Human Resource Management System (HRMS)

Planned Maintenance

iEval

Operational

iGrade

Planned Maintenance

iLearn

Operational

International Scholar Services (ISC online)

Operational

International Student and Scholar Management (ISSM)

Operational

iRecruit

Planned Maintenance

iReport

Operational

iReview

Planned Maintenance

iShare

Operational

iTravel

Operational

Job Description System (JDS)

Planned Maintenance

Kronos Telestaff

Operational

Ledger Reconciliation and Storage System (LRSS)

Operational

LinkedIn Learning

Operational

Mail Services Work Order System

Operational

Mediasite

Operational

Mediaworks

Operational

MyAccount

Planned Maintenance

MyForms

Operational

MySoftware

Operational

MyUCR

Operational

MyUCR Admin

Operational

Office 365

Operational

One Time Payment Tool

Planned Maintenance

PAMIS Portal (eAward, e-CAF, PreAward)

Operational

PaperCut Printing

Operational

PeopleBooks

Operational

Photo Roster

Planned Maintenance

PI Web Reporting System (PIWRS)

Planned Maintenance

Point and Click (PnC)

Operational

Printing & Reprographics (P&R) Work Order System

Operational

Qualtrics

Operational

R'Ability

Operational

R'Cloud

Operational

R'Docs

Operational

R’Grad

Operational

R'Mail

Operational

R'Space

Operational

R'Web

Operational

Service Link

Operational

SharePoint

Operational

Shibboleth

Operational

SignIn (Walk-Ins)

Operational

Statement of Legal Residence (SLR)

Operational

Streamline Verify

Operational

Student Affairs Sharepoint

Degraded Performance

Student Data Query System

Operational

Student Payments (Cashnet)

Operational

Student Recreation Center Portal (Fusion)

Operational

SuperDOPE

Planned Maintenance

T2 Flex

Operational

TA Online

Operational

TAPS Kiosk

Operational

Temporary NetID System (TNS)

Operational

Time & Attendance Reporting System, Timesheet (TARS)

Planned Maintenance

Undergraduate Admissions Evaluation Tool

Operational

UC Learning Center

Operational

UC Path

Operational

UCOP Funding Assessment Tool

Operational

UCR BanApps

Planned Maintenance

UCR Enterprise Directory

Operational

UCR Financial System - UCRFS

Planned Maintenance

UCR Profiles

Operational

UCR Reporting System (UCRRS)

Operational

UCR Title and Pay Plan

Operational

UCR Website

Operational

UCRFS Closing Application

Operational

UCRFS Golden Tree Viewer

Operational

UCRFStotals

Operational

VCUA Gift Acceptance System

Operational

VCSA PasswordReset

Operational

VCSA Reports

Operational

Vendor Request System

Operational

Web Recharge

Operational

WEPA Printing Kiosks

Operational

Wiki

Operational

External Services

DocuSign

MS Office365

Pingdom

Slack

Status.io

Zoom

Scheduled Maintenance

Upcoming Planned Maintenance - DNS/DHCP ServicesPlanned Maintenance

Schedule

March 5, 2021 10:00PM - March 6, 2021 12:00AM PST

Components

Campus Network

Description

Please be advised that DNS and DHCP services could become intermittently unavailable from 10:00 PM on the 5th until 12:00:00 AM PST on the 6th. This period of disruption is being scheduled for a planned maintenance to update the services which will failover throughout the upgrade. We apologize for the inconvenience that this may cause. If you experience any disruption in services beyond the maintenance window, have any concerns or would like more information, please visit TechAlerts at techalerts.ucr.edu or contact Information Technology Solutions directly at (951) 827-IT4U (4848) or BearHelp@ucr.edu.
Upcoming Planned Maintenance - Cyxtera Datacenter Planned Maintenance

Schedule

March 5, 2021 10:00PM - March 6, 2021 4:00AM PST

Components

Academic Personnel (AP) Recruit, Central Authentication Service, EduNav, PaperCut Printing, Shibboleth, T2 Flex, UCR Profiles, Wiki

Description

Please be advised that our Cyxtera datacenter will be undergoing maintenance from 3/5 - 3/6 10 PM to 4 AM PST. This time is being scheduled for a planned maintenance to update the compute infrastructure to address bugs, security risks, maintain support, and to also provide additional features and enhancements for the benefit of the University. During this time Cisco Jabber "soft phones" will be unavailable for about 30 minutes. There are no expectations of any other service disruption occurring, but please let us know if any issues arise. Thank you! We apologize for the inconvenience that this may cause. If you experience any disruption in services beyond the maintenance window, have any concerns or would like more information, please visit TechAlerts at techalerts.ucr.edu or contact Information Technology Solutions directly at (951) 827-IT4U (4848) or BearHelp@ucr.edu.
Drupal update - March 2021Planned Maintenance

Schedule

March 6, 2021 6:00AM - March 7, 2021 11:59PM PST

Components

Campus Websites

Description

This release fixes the Drush issue that has prevented us from pushing our monthly updates and duplicating sites since October 2020.
Upcoming Planned Maintenance - Cyxtera DatacenterPlanned Maintenance

Schedule

March 13, 2021 10:00PM - March 14, 2021 3:00AM PDT

Components

Academic Personnel (AP) Recruit, Central Authentication Service, EduNav, PaperCut Printing, Shibboleth, T2 Flex, UCR Profiles, Wiki

Description

Please be advised that our Cyxtera datacenter will be undergoing maintenance from 3/13 - 3/14 10 PM to 4 AM PST. This time is being scheduled for a planned maintenance to update the storage infrastructure to address bugs, security risks, maintain support, and to also provide additional features and enhancements for the benefit of the University. There are no expectations of any other service disruption occurring, but please let us know if any issues arise. Thank you! We apologize for the inconvenience that this may cause. If you experience any disruption in services beyond the maintenance window, have any concerns or would like more information, please visit TechAlerts at techalerts.ucr.edu or contact Information Technology Solutions directly at (951) 827-IT4U (4848) or BearHelp@ucr.edu.