2

Active Incidents

0

Active Maintenances

7

Upcoming Maintenances

Incident Status

Partial Service Disruption

Components

Campus Network, Campus Telephones



January 22, 2021 4:35PM PST
[Identified] UCR ITS staff have identified the cause of the service disruption is due to a power outage at Watkins Hall. Facilities services are onsite and are working quickly towards a resolution to the problem. We appreciate your patience as we return the affected systems to an "Operational" status.

January 22, 2021 1:19PM PST
[Investigating] UCR ITS staff is currently investigating reports of a service disruption with one or more affected systems below at the Watkins building. More information is forthcoming as we determine the scope of the issue.

Incident Status

Degraded Performance

Components

ePay - Online Payment System



January 19, 2021 8:30AM PST
[Investigating] UCR ITS staff is currently investigating reports of degraded performance on one or more affected systems below. More information is forthcoming as we determine the scope of the issue.

January 15, 2021 11:36AM PST
[Monitoring] A fix has been applied, and systems should be returning to normal shortly. We are currently monitoring the situation to ensure the systems are stabilized, before marking this incident as "Resolved".

January 13, 2021 3:30PM PST
[Investigating] UCR ITS staff is currently investigating reports of degraded performance on one or more affected systems below. More information is forthcoming as we determine the scope of the issue.

Academic Personnel (AP) Recruit

Operational

Advisor Student Profile

Operational

Alertus Emergency Notification System

Operational

Appetize

Operational

Asset Management System (AMS)

Operational

Banner Admin

Operational

Banner AppNavigator

Operational

Cognos

Operational

Banner Document Management

Operational

Banner Registration

Operational

Banner Self Service

Operational

Banner Student Profile

Operational

Bear Help Phone System (ITS Help Desk)

Operational

Campus Transact (FKA-Blackboard)

Operational

Campus Network

Partial Service Disruption

Campus Telephones

Partial Service Disruption

Campus Websites

Operational

Capital Programs Management Systems (CPMS)

Operational

Career Center Online Storefront

Operational

Career Tracks

Operational

Cash Collection Reporting & Reconciliation System (CCRRS)

Operational

Central Authentication Service

Operational

Chancellor's Resource Database

Operational

Civitas

Operational

Cloud Array File Server

Operational

Communications Work Order System

Operational

Conflict of Commitment and Compensated Outside Activities

Operational

Content Management System (CMS) - Acquia

Operational

Content Management System (CMS) - OmniUpdate

Operational

Course Request System (CRS)

Operational

Daily Digest

Operational

DegreeWorks

Operational

Documentum

Operational

DocuSign

Operational

DUO (Two Factor Authentication)

Operational

eBuy

Operational

EduNav

Operational

eFile

Operational

eFilePlus

Operational

eForms

Operational

Ellucian Campus Receivables Collector

Operational

Emergency Notification System (ENS)

Operational

Enterprise Access Control System (EACS)

Operational

ePay - Online Payment System

Degraded Performance

Escort Services

Operational

eStorage

Operational

Event Management System (EMS)

Operational

Facilities Management System (FMS)

Operational

Facilities Work Order System

Operational

Financial Aid Calculator/NetPrice

Operational

Financial Aid WorkStudy Form

Operational

Fleet Services System

Operational

FoodPro

Operational

General Deductions

Operational

Geographic Information System (GIS)

Partial Service Disruption

Golden Tree Modification System (CCPC)

Operational

Graduate Division Admissions System

Operational

Graduate Enrolled Students System

Operational

Human Resources Data Warehouse (HRDW)

Operational

iEval

Operational

iGrade

Operational

iLearn

Operational

International Scholar Services (ISC online)

Operational

International Student and Scholar Management (ISSM)

Operational

iRecruit

Operational

iReport

Operational

iReview

Operational

iShare

Operational

iTravel

Operational

Job Description System (JDS)

Operational

Kronos Telestaff

Operational

Ledger Reconciliation and Storage System (LRSS)

Operational

LinkedIn Learning

Operational

Mail Services Work Order System

Operational

Mediasite

Operational

Mediaworks

Operational

MyAccount

Operational

MyForms

Operational

MyUCR

Operational

MyUCR Admin

Operational

Office 365

Operational

Highlander Orientation

Operational

PAMIS Portal (eAward, e-CAF, PreAward)

Operational

PaperCut Printing

Operational

PeopleBooks

Operational

Photo Roster

Operational

PI Web Reporting System (PIWRS)

Operational

Point and Click (PnC)

Operational

Printing & Reprographics (P&R) Work Order System

Operational

R'Ability

Operational

R'Cloud

Operational

R'Docs

Operational

R’Grad

Operational

R'Mail

Operational

R'Space

Operational

R'Web

Operational

Service Link

Operational

SharePoint

Operational

Shibboleth

Operational

SignIn (Walk-Ins)

Operational

Statement of Legal Residence (SLR)

Operational

Student Affairs Sharepoint

Operational

Student Data Query System

Operational

Student Payments (Cashnet)

Operational

Student Recreation Center Portal (Fusion)

Operational

SuperDOPE

Operational

T2 Flex

Operational

TA Online

Operational

TAPS Kiosk

Operational

Temporary NetID System (TNS)

Operational

Time & Attendance Reporting System, Timesheet (TARS)

Operational

Undergraduate Admissions Evaluation Tool

Operational

UC Learning Center

Operational

UC Path

Operational

UCOP Funding Assessment Tool

Operational

UCR BanApps

Operational

UCR Enterprise Directory

Operational

UCR Financial System - UCRFS

Operational

UCR Profiles

Operational

UCR Reporting System (UCRRS)

Operational

UCR Title and Pay Plan

Operational

UCR Website

Operational

UCRFS Golden Tree Viewer

Operational

UCRFStotals

Operational

VCUA Gift Acceptance System

Operational

VCSA PasswordReset

Operational

VCSA Reports

Operational

Vendor Request System

Operational

Web Recharge

Operational

WEPA Printing Kiosks

Operational

Wiki

Operational

MySoftware

Operational

UCRFS Closing Application

Operational

COVID-19 Testing System

Operational

One Time Payment Tool

Operational

Streamline Verify

Operational

Human Resource Management System (HRMS)

Operational

Qualtrics

Operational

Financial Journal Documentation System

Operational

External Services

Scheduled Maintenance

Upcoming Planned MaintenancePlanned Maintenance

Schedule

December 10, 2020 5:00AM - 5:30AM PST

Components

Campus Network

Description

Please be advised that maintenance will be performed on the campus wireless network on Thursday, 12/10 from 5:00 AM to 5:30 AM. Once the maintenance is complete, you may be required to accept a new certificate when accessing the wireless network. This period of disruption is being scheduled for a planned maintenance to update the application. We apologize for the inconvenience that this may cause. If you experience any disruption in services beyond the maintenance window, have any concerns or would like more information, please visit TechAlerts at techalerts.ucr.edu or contact Information Technology Solutions directly at (951) 827-IT4U (4848) or BearHelp@ucr.edu.
Upcoming Planned MaintenancePlanned Maintenance

Schedule

December 10, 2020 10:00PM - December 11, 2020 3:00AM PST

Components

Campus Telephones

Description

Please be advised that Call Express Voicemail system will be unavailable from 12/10/2020 10:00 PM to 12/11/2020 3:00 AM PST. This period of disruption is being scheduled for a planned maintenance to update the application which will require an interruption of the service. We apologize for the inconvenience that this may cause. If you experience any disruption in services beyond the maintenance window, have any concerns or would like more information, please visit TechAlerts at techalerts.ucr.edu or contact Information Technology Solutions directly at (951) 827-IT4U (4848) or BearHelp@ucr.edu.
Scheduled Change Request(s)Planned Maintenance

Schedule

January 6, 2021 7:00PM - 11:00PM PST

Components

ePay - Online Payment System

Description

The following Change Request(s): CHG0036531 Kathy Jingwen Huang Unable to able To Print Payments in ePay (INC0136407) has been approved to be implemented during their respective scheduled time(s).

Schedule

January 6, 2021 9:00PM - 10:00PM PST

Components

Cash Collection Reporting & Reconciliation System (CCRRS)

Description

The following Change Request(s): CHG0036471 Kathy Jingwen Huang CCRRS not up - CCRRS not updating after payment was reversed. Control Number: CRC-000595 (INC0134884) has been approved to be implemented during their respective scheduled time(s).
ServiceNow - Paris upgradePlanned Maintenance

Schedule

January 23, 2021 2:00AM - January 24, 2021 5:00PM PST

Components

Service Link

Description

Beginning Saturday January 23rd at 2am to Sunday January 24th at 5pm, ServiceNow will be undergoing a platform upgrade to the Paris release. During this time users may experience degraded service. While ServiceLink features are expected to remain available, users may experience degraded fulfillment service.

Schedule

January 23, 2021 1:00PM - 3:00PM PST

Components

Shibboleth

Description

Please be advised that UCR Single Sign On (SSO) might be intermittently unavailable from 1:00PM to 3:00PM PST on Sunday January 23, 2021. This period of potential disruption is being scheduled for a planned maintenance to update the application. We apologize for the inconvenience that this may cause. If you experience any disruption in services beyond the maintenance window, have any concerns or would like more information, please visit TechAlerts at techalerts.ucr.edu or contact Information Technology Solutions directly at (951) 827-IT4U (4848) or BearHelp@ucr.edu.

Schedule

January 30, 2021 6:00AM - January 31, 2021 11:59PM PST

Components

Advisor Student Profile, Banner Admin, Banner AppNavigator, Banner Document Management, Banner Registration, Banner Self Service, Banner Student Profile, Course Request System (CRS), DegreeWorks, EduNav, iGrade, MyAccount, Photo Roster, UCR BanApps

Description

Please be advised that Banner Services will be unavailable from Saturday, January 30th at 06:00 am PST until Sunday, January 31st at 11:59 PM PST. This period of disruption is being scheduled for planned maintenance to update the application which will require an interruption of the service. We apologize for the inconvenience that this may cause. If you experience any disruption in services beyond the maintenance window, have any concerns or would like more information, please visit TechAlerts at techalerts.ucr.edu or contact Information Technology Solutions directly at (951) 827-IT4U (4848) or BearHelp@ucr.edu.